Thursday, February 27, 2014 - By Ryan Mannion - No comments
- By Ryan Mannion - No comments
Wednesday, February 26, 2014 - By Ben Berkowitz - No comments
On January 1 SeeClickFix and CTNext welcomed the first three SeeClickFix Fellows. Michael Kaufmann, Steven Young and Andrew Williams joined the SeeClickFix team for 6 months. During the day they work on the other side of the office from their core competencies, engineers working in biz dev and vice versa. At night they work on their products.
We are two months into the fellowship. There are 4 months left in the fellow's nights and weekend runway. After that they have been kindly offered a home at New Haven's co-working space, The Grove where they will likely continue to grow their products and figure out how to support themselves financially.
Andrew Williams hails from Virginia but now calls #NHV his home. Steven comes from San Francisco as Andrew's engineering half at http://www.PlacingLiterature.com. Placing Literature is a crowdsourcing website that maps literary scenes that take place in real locations. There are 1350 places mapped in the first six months and their core focus during the fellowship is making the database more robust. This is the first time the founders are living in the same city while working on their startup.
Mike Kauffman is developing MoVi Interactive, an innovative tech firm specializing in wearable technology and the user experience. MoVi creates applications that leverage data captured by physical sensors such as Fitbit, Nike FuelBand and Jawbone Up- to name a few. The flagship application, Fitness Faceoff, is the first full-blown fitness strategy game and is set to release in March.
We are loving the prototype designs of Fitness Faceoff at SCF and are excited to see the beta to be launched in March.
- By Tucker Severson - No comments
Tuesday, February 25, 2014 - By Ryan Mannion - No comments
Last year Chicago had some fun instituting the first annual "Potholepalooza" encouraging citizens to get out there and report potholes using the SeeClickFix app.
Chicago IL Press Release:
Heat map of Chicago DURING Potholepalooza:
Heat map of Chicago AFTER Potholepalooza:
Champaign Illinois is off to an early start with an article published a few weeks ago informing citizens on how those annoying potholes are created and how SeeClickFix can help.
The Daily Illini Article
- By Kam Lasater - No comments
Here is a small sample of articles that include more details about SeeClickFix's beginnings:
- PBS News Hour: "Ben Berkowitz's Formula: Spot a Problem, Map It, Fix It"
- Polis Blog: "Interview with Ben Berkowitz of SeeClickFix"
- CT Business Journal: "Innovator of the Year: Ben Berkowitz, SeeClickFix - Power to the People"
|An Everyday Urban Frustration: Issue #946126|
Just last month, SeeClickFix processed 8,573 graffiti requests. The majority of them are handled in the manner of Issue # 946126. The reports are dispatched and the problems are fixed. Let's celebrate those who are keeping the trains running on time.
Thank you to the City of Albuquerque for fixing that issue and to the hundreds of other SeeClickFix partners who are responding every day.
Congratulations to the Winners of the first SeeClickFix + Kaggle Predictive Analytics and 311 Visualization Competition
Monday, February 24, 2014 - By Ben Berkowitz - No comments
SeeClickFix just hosted a Kaggle competition to predict which 311 issues are most
important to citizens. Kaggle, an online platform that hosts data analytics competitions, offers
a place for companies to post their data online and present a challenge to solve. Kaggle’s
community of more than 100,000 data scientists browse these company competitions and mine
data to try and produce the best model in order to win.
So, what exactly makes these data scientists so special? Software Advice, a website that
reviews business intelligence tools, analyzed the top 100 Kaggle prize-winners to get a better
understanding of what these data gurus have in common. Below are some of the top findings.
Time in school and performance in data competitions have a direct correlation. More than 80
percent of the top 100 performers on Kaggle have a Master’s degree or higher.
Computer science and mathematics are the main areas of study by the top Kaggle performers.
However, engineering, econometrics and statistics were close behind. While most of these
areas of study complement a career in data analytics, a few surprising programs surfaced, such
as philosophy and law. The idea being that the characteristics and skills needed to excel as a
data scientist aren’t necessarily tied to a specific background.
The See, Click, Predict, Fix competition had 313 teams competing for a chance to
make a positive social change in the world (and gain some extra cash!).
And the winners are...
- José A. Guerrero - Sevilla, Spain, with this model approach and code
- Bryan Gregory - Fort Worth, USA and
- Miroslaw Horbal - Waterloo, Canada, with this model approach and code
- Anqi W. - Troy, NY, USA, for Views by Source. East
- Ran Locar - Tel Aviv, Israel, for Who Works When?
Friday, February 21, 2014 - By Jeff Mooney - 1 comment
In support of Open Data Day, SeeClickFix and Socrata are collaborating to provide the SeeClickFix Socrata Download tool through February 24, 2014. We are excited to see how participants use and visualize the data in new and different ways.
- By Ryan Mannion - No comments
Wednesday, February 19, 2014 - By Ben Berkowitz - No comments
A number of folks are hosting International Open Data Day around the world and we're excited to be the host in our home town of #NHV.
The SeeClickFix API is available at http://dev.seeclickfix.com. We've heard ideas for building apps like Snowcrew.org on top of the API that lend context to certain types of service requests. We've also heard ideas for location aware apps that react to SeeClickFix data. In the past we have seen predictive algorithms and visualizations and we hope that we see more of these as well. In one case we have even seen an entire mobile application with near feature parody to in-house SeeClickFix apps built in Romania.
If you are near New Haven and have technical chops join us this Saturday.
Tuesday, February 18, 2014 - By Ben Berkowitz - No comments
Last week Ben Schiller at Fast Company interviewed us about some of our favorite issues from 2013.
Check it out!
- By Zack Beatty - No comments
We are pleased to announce that our latest municipal partner is the Town of Surfside, Florida! They're rolling out our hosted government CRM platform to departments across the board, from Public Works, to Parks and Recreation, to Code Compliance.
Sunny weather, sandy beaches, and now SeeClickFix: Surfside, what's not to like?
We look forward to partnering with other cities, towns, and villages in Miami-Dade County in 2014.
Thursday, February 13, 2014 - By Ben Berkowitz - 1 comment
Last week Snowcrew.org launched in private beta with newly knighted Yetis signing on their friends and neigbors to volunteer shoveling assistance to the elderly, injured and disabled.
The day after Snowcrew went into private beta Yetis were called into action in New Jersey. Nancy Tilford asked for help shoveling in Sussex County. Seven Yetis rushed to her and her husband's aid validating the Snowcrew platform and prompting the tool out of private beta into beta. There are still known bugs that the Snowcrew team is squashing but you can start growing your grew. 374 Yetis have signed up in the last few days and today Snowcrew announces its beta launch.
If you are physically unable to shovel and need assistance please sign-up for Snowcrew to request assistance from a neighbor. If you want to help out today in the storm you can bring up Snowcrew.org and find requests nearby from neighbors who need a hand. Every new user is given an ordered Yeti id and a referral link that you can share to help build your crew. More features to come but Snowcrew hopes you enjoy this early release.
We're very excited about this civic expansion on top of the SeeClickFix platform. If you want to build an app on top of the SeeClickFix API contact us and we'll help you get started.
The New Haven Register has a bit more of the Story on Snowcrew thanks to Helen Harvey, Staff Writer at the Register.
Wednesday, February 12, 2014 - By Kam Lasater - No comments
This week Sacramento 311 announced their new mobile app provided by SeeClickFix. The solution provides for different service request types based on the geo-dynamic location of the report. This gives the county flexibility in their service request offering that they didn't have previously.
Their press release is here: http://www.saccounty.net/news/latest-news/Pages/311.aspx
The press has has already picked up on the story: http://www.lodinews.com/news/article_9bdfb9a9-e869-582e-a2dc-5d926ec5779a.html
Monday, February 10, 2014 - By Ben Berkowitz - No comments
Friday, January 17, 2014 - By Julie Ramaccia - No comments
This chart represents issues reported by municipal employees and residents. The spike of issues reported during the summer months is indicative of the June 2013 launch. New issue creation tapered in the Fall, but have been on the rise this Winter. We saw a similar trend nationwide:
We have been impressed by the results of this program and know that its success can be credited to many – the Patrick Administration, the City of Boston, the SeeClickFix team, and of course, the Massachusetts municipalities and residents. This is the first of the three-year grant, and we look forward to expanding and strengthening the Commonwealth Connect program in the subsequent years.
Wednesday, January 15, 2014 - By Ben Berkowitz - No comments
New Haven, Conn., January 15th, 2014 - Today, SeeClickFix released a native app for Android that allows citizens to report neighborhood issues--such as potholes, graffiti and burned-out streetlights--and engage with their neighbors and the government officials responsible for fixing/addressing these issues.
"The Android extension has become a top priority over the past six months due to consumer and government behavior on the platform," said Ben Berkowitz, CEO, SeeClickFix. "We've seen from our users that local government employees are more likely to be carrying a government issued smartphone or tablet, with many on the Android OS. We saw issues created by government officials increase by 600 percent in 2013, indicating that smartphone reporting apps are becoming a popular medium for increasing municipal productivity and citizen engagement."
Android App Eases User Experience The new SeeClickFix Android app is designed to make it easy to report, comment, track and share issues in your neighborhood — bringing the performance, speed and aesthetic of top-performing consumer apps to the government engagement platform. Among the core features of the application:
- Users have access to an infinite scrolling list of issues documented in their community—complete with photos, location and the ability to comment and support existing issues. Government users can acknowledge and close out issues that they have worked on from the field.
- When documenting a new issue a user's location is determined by GPS and they are walked through an intuitive issue reporting form determined by the responding agency in their community. Photos and videos can be added from the camera or gallery to illuminate the issue.
- Once an issue has been submitted, it is routed based on request type and keywords to the appropriate agency. Responses from the agency and others are then documented on the issue and pushed back to the user.
SeeClickFix serves as an unofficial channel for citizens and governments to communicate in more than 10,000 communities around the world. In the past few years the platform has also become the official service request platform for local governments serving over 25 million individuals. Official city partners include Washington DC; Houston, Texas; San Francisco, CA; Oakland, CA; Sacramento County and The Commonwealth of Massachusetts.
The new Android application is available for download here.
Friday, January 10, 2014 - By Jeff's test blog - No comments
Thursday, January 9, 2014 - By Emma - No comments
The SeeClickFix team is happy to share our first client launch of 2014! This week, the Town of Windsor in our home state of Connecticut officially announced SeeClickFix to residents as a key part of their initiatives to enhance customer service and engage with citizens around current issues in their community.
Our hosted platform has been rolled out across multiple departments in the town, meaning that residents requests from potholes to broken playground equipment will be quickly and easily processed and responded to by Windsor's staff. Residents can report issues directly through the town's website, as well as through the SeeClickFix app for iPhone and Android.
Windsor's new initiatives are already making waves and capturing the attention of local media in their area. Read more about how the Town of Windsor is using SeeClickFix on the Hartford Courant and on the Windsor Patch site.
Tuesday, January 7, 2014 - By Isabel Santos-Gonzalez - No comments
This morning, Ben Berkowitz appeared on FoxCT to discuss the ways in which SeeClickFix has helped transform cities and communities in Connecticut, across the country, and around the globe.
Check out the video and textual responses to additional questions here!
- A Few of My Favorite Government Features
- Randolph, MA in the Top 10!
- The SeeClickFix Fellows at the 33% Mark
- Council Member Kallos Promotes Digital Engagement ...
- Great Customer Experience in Holyoke
- 'Tis the Season for Potholes
- Why We Exist
- Congratulations to the Winners of the first SeeCli...
- SeeClickFix and Socrata Partner for Open Data Day
- Update: Commonwealth of Massachusetts Partnership
- Saturday is International Open Data Day at SeeClic...
- Fast Company highlights some of our favorite citiz...
- SeeClickFix Goes Surfside (Florida)
- Snowcrew.org Launches in beta on top of the SeeCli...
- Sacramento County 311 Launches with SeeClickFix
- 7,000 Thank You's and other fun facts from the See...
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