« Go to Main Site
  • Home
  • Government
  • Media
  • Community

Server Issues

We are currently experiencing server issues.

Answers feature in soft launch across select US Towns and Cities

Tuesday, May 14, 2013 - By Ben Berkowitz - No comments

Over the last few weeks we have been slowly rolling out SeeClickFix Answers to a select group of cities mostly in the US.  We're not entirely sure what will come of the tool but its existence is grounded in some pretty solid demand.  70% of the calls to municipal constituent service centers in the US are questions. Phone calls to Cities are expensive to the City and timely to the resident. Understanding how to get a marriage license, a copy of your birth certificate or whether or not you can keep a rooster in your yard should be easily searchable from your cell phone.


We have not done a feature announcement to users in the locations we have turned, but it is available in 67 cities.  So far there have been 52 answers to 85 questions.  About 1/3 of the "answerers" work in City Hall and the rest are helpful neighbors willing to share their city knowledge.  If you think its important that your neighbor knows where they can recycle electronics or get a child car seat inspected then we'd love your help to ramp up adoption over the next few weeks and shape the direction of SeeClickFix Answers.  Maybe we can start to build a living municipal knowledge base for the world together.  

Email ben@seeclickfix.com if you're interested in helping out.

See an example in Houston here


TL;DR Some early insights from this past week's slow rollout:

According to the early data in towns with Answers turned on: about 30% of towns provide child car seat inspections. Most towns do not provide leaf bags for residents. Electronics recycling is commonly done by private entities.  

And yes you can keep roosters in Chicago.  They just have to be very quiet roosters, or as some might call them...chickens.

Friday Funtime: the Top 5 Issues This Week from Around SeeClickFix.

Friday, May 10, 2013 - By Ben Westermann-Clark - No comments






Spend a few seconds to check out these awesome issues from your SeeClickFix neighbors. Because it's Friday--who's working now anyway?




SeeClickFix Hits a Milemark:

This is amazing. Because your reports, feedback, action, last week SeeClickFix hit it's 
500,000th issue reported. We can't thank you enough, and if you want to spread the word even further we'll be your best friend.



Cleanup During a Greenup:

Last week, Burlington, Vermont held their 42nd annual "Greenup", where volunteers and the city get together for some city cleaning--with great results.




Smile, You're Awesome:

The boys in orange for the City of Oakland got some great thanks for a job very-well done on this crazy pothole.




Shrinking the Sinkholes:

From South Carolina to Minnesota, sinkholes are getting patched ("beautifully," according to one citizen). Have you reported a sinkhole near you?




Bike Path, Paved!:
They say you never forget how to ride a bike. Now that this bike path has been completely repaved, it's time to go test that theory.

SeeClickFix Reaches 500,000 Issues Reported!

Thursday, May 9, 2013 - By Ben Westermann-Clark - No comments

We've been a busy bunch lately, but we couldn't let this fall by the wayside. Last week a citizen in Richmond,VA clocked in the 500,000th issue reported through SeeClickFix. That is a seriously big number, and we want to thank every single one of you for being a part of helping us hit over half a million issues.

Our very own developer, Tim, hails the 500,00th issue. 
We'd love for you to keep on reporting so we can get to 1 million even faster--and in the meantime, let us know in the comments what your favorite issue has been so far!

How Dunwoody Modernizes Their Public Works

- By Ben Westermann-Clark - No comments


A very cool find this morning is this short video from Dunwoody, Georgia about their public works department. With quick, concise info on who they are, what they do, and how to get in touch (including a great SeeClickFix mention), this is a great case of showing citizens why it's important to be involved. 


People don't think of public works as first-responders like police and fire, because they respond to life threatening issues, but we are also first-responders and are out there on the front lines with the other guys. 
Has your city improved communication between residents and public works? Or if you work for a city, how have you reached out to your citizens?

City of Albany & SeeClickFix: Working Together "4 U"

Tuesday, May 7, 2013 - By Emma - 1 comment

MAYOR JENNINGS HIGHLIGHTS ALBANY’S LATEST TECHNOLOGY 
INNOVATION PROJECTS 
City Introduces More Interactive Website & Launches “AlbanyWorks4U” – A Municipal Service Tracker Application 




Albany, NY (May 7, 2013) – Mayor Jennings today unveiled an updated City website, redesigned by L&P Media, which will prominently feature the region’s first municipal service tracker application – a new program that will allow residents to report a variety of quality-of-life issues and request city services through an online and mobile interface. The program, called “AlbanyWorks4U” is powered by SeeClickFix, the place-based reporting platform that allows residents to document neighborhood concerns and communicate directly with city departments.

“Today is an exciting day in our Capital City,” said Mayor Jennings. “A more user-friendly city website coupled with the power of SeeClickFix gives our citizens the online and mobile reporting capabilities to voice their concerns about a variety of city issues through easy-to-use categories, while also ensuring each city department is equipped with the best information possible to help resolve these concerns. I am proud that Albany is the first major city in New York State to adopt the SeeClickFix platform, and I look forward to its positive results in our community.”

"The AlbanyWorks4U app and our partnership with the City of Albany will empower both residents and city employees to easily report and resolve public-space concerns," said Ben Berkowitz, CEO and Co-Founder of SeeClickFix. "We're proud to have partnered with a city who shares our company's commitment to improving communities and encouraging dialogue between local government and citizens."

The application uses GPS to recognize location, while also allowing users to fill in an address manually, and provides a menu of common concerns from which to select. The app allows you to upload pictures to accompany your report, giving city workers the most detailed information possible to address each case. The app can be used for a variety of issues, including graffiti, street maintenance, street light issues, damaged trees, parking meters, and trash collection, among others. Residents can track the status of reports submitted and see what other issues are being reported in their area. They’re also able to follow an issue from the time it is reported until it is resolved, enabling residents to track of all types of service requests, not just the ones they report. Citizens can even create their own “watch areas” to receive notifications about all issues reported in specific neighborhoods.

In addition to this new website and exciting new service tracker application, Mayor Jennings also announced the city’s new CIO, Mark Dorry. As the CIO, Mark will advise the Mayor, City Council, and departments regarding technical issues and opportunities to provide higher quality, more timely, and more cost effective governmental services.

For those wishing to access the City’s new website please visit: www.albanyny.gov 

In addition, the “AlbanyWorks4U” Application is available for download from iTunes: https://itunes.apple.com/us/app/albanyworks4u/id635011566?mt=8 

And in the Google Play store:
https://play.google.com/store/apps/details?id=com.seeclickfix.albany.app

-------------------------------------------
Coverage Here:

Times Union
YNN: City unveils New App
YAMC
CBS 6 Albany

Canton, OH Launches SeeClickFix Solution!

Tuesday, April 30, 2013 - By Emma - No comments

Canton Announces New Partnership with Online, Mobile Citizen Reporting Platform
City Will Use SeeClickFix to Improve Quality of Life, Encourage Greater Civic Participation


Canton, OH April 30th, 2013 - Today, the City of Canton announces a new program that will allow residents to report quality-of-life issues and request Canton’s services through an online and mobile interface. Powered by SeeClickFix, the place-based reporting platform allows residents to document neighborhood concerns and improvements alike, ranging from litter and flooding to damaged sidewalks and malfunctioning traffic signals.

“The City’s IT Department has done a great job at getting this up and running. With the online and mobile reporting platform, residents can report quality-of-life concerns through service request categories via the City of Canton’s website, mobile applications (iPhone, Android, Windows, Blackberry), and SeeClickFix.com," explained Patrick Barton, IT Director for the City of Canton. "When submitting issues via mobile app, for example, residents can provide locational, descriptive, and photographic information as they see the issue in real time. Once the resident submits an issue, the request originator, the City of Canton, and anyone ‘watching’ the issue will receive an alert. The City of Canton can then acknowledge the service request by routing it to the proper department, update the request, and ultimately resolve the request, thus alerting residents following the issue.”

The partnership allows residents to report community issues, as well as view, comment on, and vote to fix problems submitted by their neighbors. Citizens can even create their own “watch areas” to receive notifications about all issues reported in their community, enabling them to follow the progress of all service requests---not just the ones they report. The City of Canton’s Service Request website can be found at https://cantonohio.gov/servicerequests and residents can download iPhone, Android, Windows, and Blackberry apps. For citizens that prefer to call in their issues, a newly created citizen request number can be used by dialing 330 430-0311. The caller will be given the option to choose a department or leave a recorded message. 

"SeeClickFix blows Waka Flocka Flame's mind"

Friday, April 26, 2013 - By Ben Berkowitz - No comments

My high school classmate and SeeClickFix user, Dan Kops, just tipped me off to an amazing interview with popular rapper Waka Flocka which all but mentions SeeClickFix.

The interview is here and to follow is the relevant part of the interview between Boombox reporter Cameron Matthews and Waka. While I personally appreciate FBombs as a form of emphasis I realize that some youngsters read our blog so I did blackout some of the language. Read the plain text do get the full effect.



--------------------------------------------------------------------------------------------------------------------------------
(Cameron in Bold. Waka not in Bold)
Is that going to be on your presidential platform?
Yeah, possible. That and fuckin' taxes. God damn ... Fuckin' taxes be killin' you. You can make a thousand dollars and after taxes, that's damn near $600. Who the fuck is gettin' my money?

But Waka, you're helping make roads and stuff.
Right right, but not in New York. That shit is dangerous. You see people's hubcaps flyin' off in the fuckin' street. His brother [points to a friend] was driving and hit a pothole. His fuckin' wheel flew [off]. I can't go for that. They need to fix it. If they take my tax dollars in New York, they gotta fix that. I'm complainin'.

You should complain. There's an App for that.
What?

You take a picture of the pothole...

Get the fuck out.

And then it goes to the government...
That'd be hard though.

I'm serious.

You dead serious?

waka flocka flameGino DePinto, AOL
It geo-locates your photo, so it uses the GPS in your phone and then they find out where the pot hole is and within like, five days, they go there and they fill it.
Seriously. Yo, we need that shit in New Jersey.

Older Posts Home

SideClicks

Archives

  • ▼  2013 (49)
    • ▼  May (5)
      • Answers feature in soft launch across select US To...
      • Friday Funtime: the Top 5 Issues This Week from Ar...
      • SeeClickFix Reaches 500,000 Issues Reported!
      • How Dunwoody Modernizes Their Public Works
      • City of Albany & SeeClickFix: Working Together "4 ...
    • ►  April (14)
    • ►  March (9)
    • ►  February (8)
    • ►  January (13)
  • ►  2012 (121)
    • ►  December (7)
    • ►  November (9)
    • ►  October (8)
    • ►  September (10)
    • ►  August (13)
    • ►  July (12)
    • ►  June (12)
    • ►  May (7)
    • ►  April (13)
    • ►  March (11)
    • ►  February (11)
    • ►  January (8)
  • ►  2011 (205)
    • ►  December (2)
    • ►  November (8)
    • ►  October (8)
    • ►  September (14)
    • ►  August (10)
    • ►  July (10)
    • ►  June (17)
    • ►  May (22)
    • ►  April (42)
    • ►  March (42)
    • ►  February (14)
    • ►  January (16)
  • ►  2010 (264)
    • ►  December (17)
    • ►  November (13)
    • ►  October (29)
    • ►  September (12)
    • ►  August (19)
    • ►  July (15)
    • ►  June (34)
    • ►  May (38)
    • ►  April (24)
    • ►  March (22)
    • ►  February (21)
    • ►  January (20)
  • ►  2009 (134)
    • ►  December (15)
    • ►  November (19)
    • ►  October (14)
    • ►  September (6)
    • ►  August (17)
    • ►  July (6)
    • ►  June (12)
    • ►  May (13)
    • ►  April (6)
    • ►  March (19)
    • ►  February (4)
    • ►  January (3)
  • ►  2008 (62)
    • ►  December (9)
    • ►  November (6)
    • ►  October (2)
    • ►  September (8)
    • ►  August (5)
    • ►  July (11)
    • ►  June (5)
    • ►  May (8)
    • ►  April (2)
    • ►  March (1)
    • ►  February (1)
    • ►  January (4)
  • ►  2007 (5)
    • ►  December (5)
Categories
  • Press Release
  • Community
  • Gov2.0
  • Government
  • Widget
  • News

Like us on Facebook! Please?

Copyright 2010-2013 SeeClickFix. All rights reserved.