Friday, March 12, 2010
Thursday, March 11, 2010
SeeClickFix Sneaks Under Worcester's Radar
Worcester, Mass's Public Works has been speedy about responding to SeeClickFix posts from its residents. We thought that they just really liked SeeClickFix–according to Wednesday's article in Worcester Magazine, it turns out that they didn't even know they were using it at first.
While Worcester has publicly been trying to make its government more high-tech, the article reports that use of one particularly effective technology has "gone under the radar": SeeClickFix. That technology "is integrated so well into Worcester that no one really seemed to know what it was or how it got here."
SCF user Kevin Ksen said that when he reported an abandoned mattress on the roadside, he got an e-mail from public works three hours later. After talking to the public works administrator who sent him the email, he discovered that “[The DPW employee] had no idea she was a part of SeeClickFix, that’s how seamless it is."
We had no idea how smooth we are.
Now SCF is a staple for Ksen and his community group Pleasant Street Network Center, who finds it to be a more efficient way to keep track of issues in their neighborhood.
While Worcester has publicly been trying to make its government more high-tech, the article reports that use of one particularly effective technology has "gone under the radar": SeeClickFix. That technology "is integrated so well into Worcester that no one really seemed to know what it was or how it got here."
SCF user Kevin Ksen said that when he reported an abandoned mattress on the roadside, he got an e-mail from public works three hours later. After talking to the public works administrator who sent him the email, he discovered that “[The DPW employee] had no idea she was a part of SeeClickFix, that’s how seamless it is."
We had no idea how smooth we are.
Now SCF is a staple for Ksen and his community group Pleasant Street Network Center, who finds it to be a more efficient way to keep track of issues in their neighborhood.
Scenes from Yesterday's Press Release
New Haven's Chief Administrative Officer Rob Smuts (left) announced New Haven's strengthened partnership with SeeClickFix through their subscription to SeeClickFix Connect. SeeClickFix Co-Founder Jeff Blasius (center) and Howard Weissberg (right), deputy director of the Department of Public Works, stood by.
Wilfredo Perez (right) and Donnie Rogers (left) from New Haven's DPW filled a pot hole on Gilbert Avenue. Click here to read the full story in the New Haven IndpendentPhotos by Thomas Macmillan, courtesy of the New Haven Indpendent
Wednesday, March 10, 2010
Press Release: City of New Haven to Launch SCF Connect
We are thrilled to announce the integration of SeeClickFix into the City of New Haven's work Order system. When the city launches its new SeeClickFix Connect account within the next few months, New Haven will become:
- the first city to overlay its customer relationship management (CRM) system with an entirely transparent, open-data communications platform;
- the first city to enable smart phone users to plug information directly into the CRM through use of the SCF community reporting app (available for Blackberry, iPhone, and Android);
- the first city that will connect a voting tool with its municipal 311 system, to empower citizens to tell their government which problems are most pressing; and
- the first city to facilitate the circulation of its CRM data among community organizations and other non-governmental entites responsible for the public space, through use of SCF's "watch area" system.
Monday, March 8, 2010
Holy Kaw! It's SeeClickFix!
Venture capitalist, author, and entrepreneurship guru Guy Kawasaki was one of many who tuned in to Friday's All Thing's Considered story on SeeClickFix. Afterward, he posted about us on his ideas blog, Holy Kaw. Kawasaki is the author of 9 books about technology and entrepreneurship–including Reality Check, The Art of the Start, and Rules for Revolutionaries–the founder of Garage Technology Ventures (a venture capital firm for startups), and a former fellow at Apple.
Transparent in the Bronx
Fernando Cabrera, NYC councilman from The Bronx's District 14, launched a new, SCF-powered website where his constituents can report their problems in the Fordham, Kingsbridge, Morris Heights, and West Bronx neighborhoods. Cabrera is the first member of New York's council to subscribe to a SCF-Pro account. In a press release, Cabrera said that he wants to use SCF to bring the "community into the process [of governing] in unprecedented ways.”
Friday, March 5, 2010
SCF on NPR!

Tune in to NPR today at 5:40 PM to hear Ben tell the country about how awesome SeeClickFix is! He'll be on the All Things Considered segment; check it out on WKPT 90.5 FM.
http://www.npr.org/templates/story/story.php?storyId=124371598
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