Thursday, August 9, 2012 - By Anonymous - No comments

SeeClickFix Summer Updates



City of Minneapolis Launches SeeClickFix-Powered 

311 Mobile App


On July 18, Minneapolis Mayor R.T. Rybak announced the official launch of the city’s new Minneapolis 311 smartphone app. This free download allows citizens to report service requests from their iPhone or Android mobile devices. Currently, there are 10 different service requests that can be submitted through the application, including complaints about potholes, graffiti and traffic signal problems. Since the launch, there have been over 3,200 downloads of the Minneapolis 311 mobile app. The news of the city's application caught the attention of local and national media, from Minnesota Public Radio to the Huffington Post! 

To learn more about how Minneapolis 311 is leveraging mobile tools from SeeClickFix, click here!


User Experience Update for SeeClickFix.com

We've been watching user behavior and listening to the citizens using SeeClickFix.com and it's time for an upgrade. In the next few weeks we will be rolling out cosmetic and layout changes on the citizen-facing piece of SeeClickFix.com. This should not effect your administrative use of the platform, but we wanted to keep you in the loop! Feel free to contact us if you have any questions or concerns. 
 

Social Question Answer and Knowledge Base Platform

We are currently offering a 66% percent discount to the first five cities that sign-on for the new Social Question and Answer suite that we are building.
 
We know that:
  • The overwhelming majority of phone calls to cities are questions.
  • City websites are hard to search.
  • Google does not have all the answers.
  • Sometimes governments don't have all the answers.
  • Citizen knowledge is not shared.
  • More and more citizens are accessing information through mobile apps and mobile web.
 
This platform will address these issues and more saving you money in phone calls and creating a more informed and engaged citizen population. Check out this slideshow to learn more about how your government can leverage social question and answer and contact our sales team to get started with this new SeeClickFix feature today! 
 

Android Version 3.0 Now Available

The latest version of SeeClickFix for Android is now available for download! The updated app includes upgrades to the app's user interface, enhancements around the GPS functionality and improvements to the overall speed of the app. Android users can install SeeClickFix for Android v 3.0 here.


Mason City Becomes First SeeClickFix 

Government Client in Iowa

 
SeeClickFix is happy to announce that Mason City is the first city in Iowa to launch with our software for governments! The 30,000 residents of Mason City will now be able to report non-emergency issues to City Hall using the camera and GPS technology in their smart phones. Citizens can use SeeClickFix tools to report issues such as inoperable motor vehicles, garbage, junk, rubbish and refuse, and overgrown grass and weeds directly to the city. As the program grows, additional departments will get involved with SeeClickFix and citizens 
will be able to report a wider variety of issues. 
 
The Mason City Globe Gazette spoke with Mason City City Administrator Brent Trout and Building and Neighborhood Services Director Pat Otto about the city's new partnership with SeeClickFix. Read what they have to say about being Iowa's first SeeClickFix city here!


Welcome New Clients!

Albuquerque, NM | Champaign, IL | Kearny, NJ | Mason City, IA | Lake Elsinore, CA | Red Deer, Alberta | Fayetteville, NC | Brentwood Borough, PA | Surrey, BC | Lowell, MA 





SeeClickFix Mobile Web gets a Makeover

 
We've optimized our website for mobile! With the new SeeClickFix mobile website you'll have the same functionality in your mobile browser that you enjoy on your laptop. When you receive a link to the SeeClickFix website in your email, you can now jump straight to the page from your phone! 
 
Give it a try: open this link from your mobile device!
If you prefer to work through the mobile apps, you can download the SeeClickFix app for iPhone, Android or Blackberry.


SeeClickFix = Satisfied Citizens

 
Residents of Washington, DC and Raleigh, NC are singing (or tweeting) the praises of their local governments who are using SeeClickFix tools to quickly respond to and resolve their concerns.





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