Tuesday, August 7, 2012 - By Emma - No comments

Andover, MA Launches New System for Submitting Service Requests

SeeClickFix Web Tools and Smartphone Apps Allow Residents to Access Town Services in Just a Few Clicks!

Andover, MA (August 6, 2012)- The Town of Andover announces a new web platform and smartphone application for the public to create service requests and receive real-time status updates in just a few clicks.

Powered by SeeClickFix, this place-based reporting platform allows residents to document neighborhood concerns and improvements alike, ranging from litter to damaged sidewalks to illegal dumping. Using this real-time, online reporting system will increase productivity and efficiency for many city services and departments.

Using the new online and mobile reporting application, residents can report concerns through service request categories via the free downloadable mobile applications for iPhone, Android, and Blackberry a Facebook App, and at www.seeclickfix.com.

“The Town of Andover is excited to add SeeClickFix to our methods of communication with the public. This product will enable the residents to quickly notify us in a manner that many will find more convenient, and in a format that incorporates this technology with our reporting systems, creating what we are sure to be a quicker, more efficient response, and help us identify community needs and control future costs”, said Chris Cronin, Acting Director of Public Works.

With SeeClickFix, residents can report quality-of-life concerns through service request categories via the Town of Andover website, custom mobile applications (iPhone, Android, Blackberry), Facebook App, and SeeClickFix.com. When submitting issues via mobile app, for example, residents can provide locational, descriptive, and photographic information as they see the issue in real time. Once the resident submits an issue, the reporter, Andover, and anyone 'watching' the area will receive an alert. The town can then acknowledge the service request, route it to the proper department, and update the request—and residents following the issue—once it's been resolved.

The SeeClickFix platform allows residents to not only report community issues, but also view, comment on, and vote to fix problems submitted by their neighbors. Citizens can even create their own "watch areas" to receive notifications about all issues reported in their community, enabling them to follow the progress of all service requests---not just the ones they report.

Andover residents can start using the new system today by visiting http://andoverma.gov. Service requests can be submitted directly through tools on the town website, or by downloading the SeeClickFix smartphone application.


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