“There have been many times when people have asked me when the City would have an app to report a pothole. Today is that day,” said Mayor R.T. Rybak. “But beyond letting us know about potholes and broken street lights, this new app will help make city staff more efficient, save the City money, and will also get more people involved in building a better and safer Minneapolis.”

The new Minneapolis 311 app is the latest innovation from the Designated Citizen-Engaged Community designed to enhance resident’s access to city services. Information submitted through the app is seamlessly routed to the city’s Kana Lagan Open311 system for tracking and resolution by the appropriate city department. The free Minneapolis 311 app by SeeClickFix automatically pinpoints the location of the reported problem using GPS technology. Registered users can also attach a photo of the issue and provide the exact location and additional details needed to complete the service request.

“The City answers between 1,000 to 2,400 calls per day on average,” said City of Minneapolis 311 Director Don Stickney. “Not only does the new Minneapolis 311 Mobile App give Minneapolis citizens a convenient and efficient way to report issues, the Open311 integration enables the City to automatically and seamlessly respond to those issues outside of traditional contact center business hours and communication channels in a very cost effective manner.”

In addition to submitting new reports, residents can also use the app to stay up-to-date with requests they have already submitted, as well as other concerns reported in their communities. Once the request is submitted, users will receive an e-mail from 311 confirming receipt of the request, including the service request number. They will also receive a follow-up e-mail when the request has been closed by the servicing agency. Citizens can also track the status of their requests at any time through the app or on the web at SeeClickFix.com/Minneapolis.

“The Minneapolis 311 app, and our partnership with the City of Minneapolis, are examples of the city’s dedication to innovation, transparency and community service,” said Ben Berkowitz, CEO of SeeClickFix. “SeeClickFix is proud to be working with the city government as they improve services for citizens, and with the citizens of Minneapolis as they improve their communities.”

The free Minneapolis 311 smartphone app is available to download now for iPhone and Android. Citizens with Blackberry or Windows Phone devices can submit reports to 311 via mobile web at SeeClickFix.com.