Thursday, September 5, 2013 - By Ben Westermann-Clark - No comments

Welcome, Charleston Illinois!

For those of you who follow us on Twitter and Facebook, you may have seen this yesterday--but just to make it all official, we'd like to welcome our new partner Charleston, Illinois to the SeeClickFix family. They've already gotten good coverage, but here is their official press release for those who are into that sort of thing:


FROM: R. Scott Smith, City Manager

RE: SeeClickFix launch

The City of Charleston Announces New Partnership with Online, Mobile Citizen Reporting Platform

Charleston Will Use SeeClickFix to Improve Quality of Life, Encourage Greater Civic Participation 

Charleston, IL (September 4, 2013) - Today, City Manager, R. Scott Smith, announces a new program that will allow residents to report quality-of-life issues and request the City of Charleston services through an online and mobile interface. Powered by SeeClickFix, the place-based reporting platform allows residents to document neighborhood concerns and improvements alike, ranging from litter and flooding to damaged sidewalks and malfunctioning traffic signals.

Smith says, “With the online and mobile reporting platform, residents can report quality-of-life concerns through service request categories via the City of Charleston website, mobile applications (iPhone, Android), Facebook App, and When submitting issues via mobile app, for example, residents can provide locational, descriptive, and photographic information as they see the issue in real time. Once the resident submits an issue, the reporter, the City of Charleston, and anyone ‘watching’ the area will receive an alert. The City of Charleston can then acknowledge the service request, route it to the proper department, and update the request—and residents following the issue—once it’s been resolved.

The partnership allows residents to report community issues, as well as view, comment on, and vote to fix problems submitted by their neighbors. Citizens can even create their own “watch areas” to receive notifications about all issues reported in their community, enabling them to follow the progress of all service requests---not just the ones they report.”

The City of Charleston SeeClickFix website can be found here: and residents can download iPhone and Android apps here:

About SeeClickFix

SeeClickFix allows citizens anywhere in the world to report and monitor non-emergency community issues ranging from potholes and planted trees to garbage and graffiti. Launched in 2008, it empowers citizens, community groups, media organizations, and governments to work together and improve their neighborhoods. Through mobile web, web, iPhone and Android apps, the SeeClickFix platform is the most widely distributed citizen-reporting tool in the country. SeeClickFix supports the Open311 standard that promotes improved communication between local municipalities and the citizens they serve. The platform is fun and easy to use for citizens while being inexpensive and easily adaptable for governments. Over 60 percent of issues reported on SeeClickFix are ultimately resolved.

For more information or to report an issue, visit


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