New Partners

The past few months have been great, as we've been proud to announce a ton of new partners who are out there effecting change and communicating with their citizens. Albuquerque, New Mexico launched ABQ 311. San Francisco City Attorney launched UP2CODE app. The list goes on, as we'd like to welcome: Patton Township, PA, Claremont, NC, Greensboro, NC, Eden Prairie, MN, Saint Paul, MN, Cote Saint-Luc, Quebec, New Westminster, BC, Albany, NY, and Canton, OH.







New Features for Government

We've been busy producing even more useful tools for governments to manage even more thoroughly and precisely.

• Reverse 311s: Governments now have complete control over how they communicate crucial community information to citizens. By adding notifications to map widgets as well as directly emailing registered citizens, you can directly get out information when you need to. From street closings to meeting notices, make sure everyone is informed.
• Internal-Only Service Requests: Based on popular demand, we've added the ability for municipalities to harness service requests that are only visible internally. From city staff in the office to field workers reporting and managing issues, SeeClickFix is an even more robust tracking system for all types of work orders. You can even include secondary questions to really dial in on internal reports. 
• More Info for Closed Service Requests: Secondary questions are helpful when trying to glean info when a service request is added, but getting details about closed service requests is just as important. You can now add secondary questions to be filled out whenever a request is closed. For example, if a graffiti request was closed by a staff member, they have the option to explain that it was removed, partially scrubbed, or that it wasn't in the location they were told. More info = more efficiency.