Tuesday, April 23, 2013 - By Ben Westermann-Clark - No comments

Government Updates for Spring

New Partners

The past few months have been great, as we've been proud to announce a ton of new partners who are out there effecting change and communicating with their citizens. Albuquerque, New Mexico launched ABQ 311. San Francisco City Attorney launched UP2CODE app. The list goes on, as we'd like to welcome: Patton Township, PA, Claremont, NC, Greensboro, NC, Eden Prairie, MN, Saint Paul, MN, Cote Saint-Luc, Quebec, New Westminster, BC, Albany, NY, and Canton, OH.







New Features for Government

We've been busy producing even more useful tools for governments to manage even more thoroughly and precisely.

    • Reverse 311s: Governments now have complete control over how they communicate crucial community information to citizens. By adding notifications to map widgets as well as directly emailing registered citizens, you can directly get out information when you need to. From street closings to meeting notices, make sure everyone is informed.
    • Internal-Only Service Requests: Based on popular demand, we've added the ability for municipalities to harness service requests that are only visible internally. From city staff in the office to field workers reporting and managing issues, SeeClickFix is an even more robust tracking system for all types of work orders. You can even include secondary questions to really dial in on internal reports. 
    • More Info for Closed Service Requests: Secondary questions are helpful when trying to glean info when a service request is added, but getting details about closed service requests is just as important. You can now add secondary questions to be filled out whenever a request is closed. For example, if a graffiti request was closed by a staff member, they have the option to explain that it was removed, partially scrubbed, or that it wasn't in the location they were told. More info = more efficiency. 
And don't forget we have completely new mobile apps that bring more stability and stellar features to your custom-built apps as well.


Commonwealth Connect

If you didn't already know, SeeClickFix was thrilled to receive an innovation grant from the Commonwealth of Massachusetts. We're now even more thrilled to announce that we've launched the Commonwealth Connect app in 53 municipalities around the state. From implementation to training to launch, we've all been working hard so that the app ensures reports from citizens seamlessly route to the right department. With over 1,000 issues resolved since launch, everything is off to a great start. 


Spread the Word

Looking to increase the use of SeeClickFix in your city or town but not sure where to start? Look no further than our partners St. Charles, MO and Eden Prairie, MN! Both cities have leveraged the reach of their resident newsletters for encouraging locals to use our web and mobile tools. Whether you're introducing SeeClickFix to residents for the first time, announcing new service requests, or simply reminding everyone of the fastest way to report and resolve concerns, your newsletter is a great place to get the word out. 

How does your city market SeeClickFix to residents? Interested in marketing but not sure where to get started? Contact us today and let us lend a hand! 



Welcome, Julie!

Last but not least, we're excited to announce the newest member of the SeeClickFix team: Julie Ramaccia. If you're a government client of SeeClickFix, you'll be getting to know Julie well over the coming months as she joins us as our newest Account Manager.




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