Friday, September 7, 2012 - By Anonymous - No comments

New Features for SeeClickFix Clients!

Our engineers have been hard at work developing new features to enable our city partners to serve their citizens more effectively.  Check out a few of our favorite recently released features below.



Starting this week, SeeClickFix government clients will now be able to view issues reported in their area using our new mapping features! Client dashboards will soon be equipped with a new “Map” tab, allowing you to see what’s being reported on a large, easy to read map. The map tab will include search functionality that enables users to view issues by service request type, assignee and issue status. What’s more is we are giving SeeClickFix government clients the ability to filter issues on the map by smaller geographies within the boundaries of your city, town, or county such as council districts, neighborhoods, code enforcement areas, etc. 

 

 The new map tab also includes the option to view a heat map of issues, making it easier than ever to identify trends and interpret the data your residents submit.


Geo-Filtering: Sort and search for issue by district, neighborhood

 

 

 

 

Need to know how many open pothole issues are in a specific neighborhood or want to view all closed issues in one district of your city? Our new geo-filtering functionality allows clients to easily define smaller geographies within the boundaries of your city or town to sort, search, view and report on SeeClickFix activity in those areas. 

 

Issues by source chart now includes new “City Initiated” category 

 

Here at SeeClickFix, we have heard from many clients who are creating tickets in our system for citizen requests submitted via phone call and/or walk-in visits. To help these users track the volume of issues submitted this way, the “Issue by Source” chart on our client's dashboard landing page now includes a new "City Initiated" category. 

 

 

 

 

  

Canned Messages – Update issues and inform citizens with one click

 


Save time and keep residents up-to-date with information about their issues using our new Canned Messages feature! Available now in your SeeClickFix dashboard, Canned Messages allow you to create and save comments used for acknowledging and closing issues. When a user updates the status of an issue in the dashboard, they can select the message and the saved text will automatically populate the comment field.

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