Wednesday, June 5, 2013 - By Ben Berkowitz - 4 comments

Thank You Public Servants and Municipal Employees!

Today we're excited to launch a long overdue feature in the name of gratefulness.

As of this post there have been 370,851 issues resolved by SeeClickFixers.  79% of issues reported in 2013 have already been fixed. All of these issues started in the open status, many were voted up and all were closed.  But what about the all-important last step of saying thank you? We see follow-up comments giving thanks all the time and today is the day we programmatically formalize graciousness into the civic platform.

On all closed and archived issues you will see that the status change button now reads "Say Thanks". Today I'm going to go back to a number of resolved issues in my neighborhood and click that button. At the end of the week the good folks who closed out the issues will receive the message--all of the 'thanks' they received from folks this week.

While public employees deserve the bulk of the praise for issues resolved on SCF, I'm equally excited to thank neighbors who have jumped in and resolved issues in times of need as well. Please consider the thank you button as a feature a big thank you from the SCF Team to the SCF community.

Keep Fixing!



4 comments:

  1. What a great feature and a perfect way to inject a little more 'humanity' into what can be a fairly inanimate process.

  2. Richelle says:

    I agree this is a wonderful feature that allows neighborhood residents to look out for their community. I do appreciate that city employees, by and large, respond and take steps to fix things . We all like living in a cleaner, safer neighborhood. Thanks to all of you who make that happen! Here's to all of us, working together! ::raises cup::

  3. Irene_J says:

    Yes, thanks for working real hard for the public.

    regrads,
    irene of Pocket Knives

  4. Joe says:

    As a thank you to municipal employees -- could you possibly explain why it is that we keep getting 'questions' about our town, but seem to have no clue (eg, keep calling us a 'City'), ask questions so vague that they're difficult to directly answer ('special venue' for a wedding? can you give a clue as to what you're looking for), or otherwise suggest that they've not bothered to look at our nor the county's website.

    It's particularly disturbing because I suspect that most of the people who are associated with the messages have never posted an issue locally (within 250 miles) of our town.

    For a large city with a social media effort, it might not be a big deal. For a small town of < 300 homes, and you've asked 11 questions over the past 2 weeks, you're wasting the time of our town clerk.

    If you really cared, you'd not post these fake questions, as I'm going to recommend to our board of commissioners that we begin ignoring questions from your site.

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