Friday, March 1, 2013 - By Ben Westermann-Clark - No comments

Poppin' Champaign

Today, SeeClickFix is excited to announce our newest city partner: Champaign, Illinois. Joining the ranks of cities using new and efficient ways to find, assess, and resolve issues, Champaign's Public Works Department is already doing a great job proactively responding to and solving issues through SeeClickFix.

Dennis Schmidt, the Director of Public Works for Champaign, hit the nail on the head and said, "We're excited to offer our residents another option for communicating concerns to Public Works. This will allow them to be our 'eyes and ears' so that we can be aware of and more quickly address issues."

To get started, check out the issues that have already been reported in Champaign, or follow the area to get alerts whenever something is happening:

SeeClickFix

And don't forget to read the announcement on the city's website or here after the jump, check out the coverage on Illinois Homepage, and remember all the ways to get in touch with Champaign's Public Works Department. As always, please feel free to get in touch if you have any questions





City of Champaign Launches SeeClickFix Mobile App



The City of Champaign Public Works Department is implementing new technology that will allow residents to submit requests for service through a mobile interface while they are out and about in the community. Powered by SeeClickFix, the place-based reporting platform allows residents to document problems ranging from graffiti to potholes within the City’s boundaries.
SeeClickFix allows citizens to report and monitor non-emergency issues. Requests reported through SeeClickFix can provide location, descriptive, and photographic information regarding the problems. Once the issue is documented with SeeClickFix, the reporting citizen, the Public Works Department, and anyone “watching” the area will receive a notification. The service request will be automatically forwarded and entered into the Public Works Department’s work order system. It will be routed to the appropriate Public Works section for response. Once the situation is resolved, the status will be updated and posted on SeeClickFix. Staff will monitor SeeClickFix service requests during normal business hours, which are 7:30 a.m. to 4:30 p.m. Monday through Friday.
Public Works Director Dennis Schmidt said, “We’re excited to offer our residents another option for communicating concerns to Public Works. This will allow them to be our ‘eyes and ears’ so that we can be aware of and more quickly address issues.”
The application is free to the public. On mobile devices, SeeClickFix can be downloaded through the App Store on iPhones and Google Play on Android phones. In order to open an account, a person will need to provide a valid email address and set up a user name and password. For those without smart phones, the application is also available online and can be accessed at https://seeclickfix.com/register.
More information is available at www.seeclickfix.com. Detailed instructions will be available at the City’s website, http://ci.champaign.il.us/pwd/report, beginning March 1.
A photo opportunity will be available at the Public Works Building, 702 Edgebrook Drive, from 10 to 10:30 a.m. on Friday, March 1. City staff will be available to provide a demonstration of the application and answer questions.

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