Wednesday, November 28, 2012 - By Emma - No comments
The SeeClickFix Team is happy to announce the launch of our newest municipal partner! Surrey, British Columbia will be using our mobile apps and web tools to improve customer service and maximize city resources. Read the city announcement below, report an issue in Surrey or download our apps!
The City of Surrey, BC has launched a new mobile phone app designed to make it easier for residents and businesses to submit service requests and report issues.
“We are simplifying the process for reporting concerns, which will improve customer service, save time and money, and make it easier for City crews to locate problems. We hope it will lead to more issues being reported and fixed in a timely manner,” says Mayor Dianne Watts.
The app allows people to take photos and report concerns such as potholes, illegal dumping, localized flooding, graffiti and other issues. The location of the problem is pinpointed through the smartphone’s built-in GPS, the service request is automatically entered into the City’s workflow system, and the user can easily check for updates on the status of the request.
“The smartphone app will make it easier for citizens to interact with the City. Coming into City Hall or calling a staff person to report an issue can be a time-consuming and costly way to conduct business,” says Councillor Linda Hepner, Chair of the Mayor’s Committee on Red Tape Reduction. She adds the City is reviewing all its policies and procedures to determine where efficiencies can be made.
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