http://www.csmonitor.com/2009/0606/p02s01-usgn.html

From the article, "
"I think there are a lot of merits to having a public conversation," says Rachel Weidinger, a marketing consultant who lives in San Francisco's Mission District and is an avid Twitterer.

Ms. Weidinger was one of the first users to pose a question to the city through its new Twitter account. How could she get a bike rack for her city block? The city responded quickly with a link to the application for bicycle racks.

"Almost all of us have cellphones, and from anywhere in the city you can [text message] an issue and get a response. That's awesome," she says.

But, she says, she would like to see a more open discussion about issues around the city.

Another Twitterer, Evan Hamilton, shared his complaint. He tweeted: "[M]y tweets disappear into the ether ... nobody else sees them, they don't get reposted. Feels pretty lonely."

By contrast, the power of a site like SeeClickFix lies in building public pressure."