SeeClickFix CEO Ben Berkowitz got mobbed at the Gov 2.0 Expo last week–by Smart Mobs blogger Stephanie Gerson. In a blog post, Stephanie calls SeeClickFix an important mechanism to "leverage the capacity of the civic sector and facilitate collaboration between citizens and their governments" at the city level.

In her interview with Ben, the two talked about the success of SeeClickFix in New Haven's Wooster Square neighborhood, "which began with individuals reporting issues online and culminated with them collaboratively resolving issues offline." Stephanie imagines that this online-to-offline transition could happen in other cities as well: "As SeeClickFix expands its user base worldwide, in turn servicing the emergence of a more ‘open city,’ its usage may shift from predominant ‘seeing’ and ‘clicking’ to increased ‘fixing.'"

Check out the full blog post here. And click here or here to read Stephanie's other coverage from the Gov 2.0 Expo.