Today we are excited to announce a new feature for government officials representing their department on SeeClickFix: verified accounts.

Now, you'll be able to see the "status" of an account whenever they report or comment on an issue. For any user who is registered, you will see "Registered User" next to their name. For those who just come in and guest post with an email address, "Guest" will appear next to their name. The biggest change, however, is that for anyone who is an official government employee you will see "Verified Official" next to the name, so the community will know with confidence who in the neighborhood is interacting on SeeClickFix.

For those who are already partnered with SeeClickFix, this has already happened. If your city hasn't partnered with SeeClickFix yet, this Verified status is still completely free. In the interest of openness and transparency, we would love to have anyone working in government get Verified--all you have to do is contact us with the email you use on SeeClickFix and we will happily and complimentarily upgrade you.

Seriously. It's free. Just get in touch.

Today we're thrilled to announce something huge for all SeeClickFixers out there: major updates to our mobile apps for iOS and Android! These long-awaited new releases bring a ton of great features for both citizens and governments alike.

For citizens:

The ability to take and upload videos on the fly, right while you report an issue. This helps you give a totally clear report of issues you catch while they're in action.

Additionally, after listening to your feedback, we've included the ability to report an issue anonymously from the apps. It has long been a feature on SeeClickFix on the web, and now you can send in reports from anywhere, without having to attach your name.

The SeeClickFix team is thrilled to announce our partnership with the City of Winston-Salem, NC and the launch of their new CityLink 311 app for iPhone and Android! Check out the city's announcement below to learn more about how Winston-Salem residents now have the power to report public space concerns right in their pocket.  The CityLink 311 app for iPhone and Android is available for download today!

Winston-Salem residents can now contact CityLink, the city’s 24-hour citizen service center, with the new CityLink 311 mobile application for iPhone and Android. The app is available for smartphones and tablets.

The CityLink 311 app uses GPS to automatically report the location for the service request. Users can report a different location if applicable. The app also allows citizens to take a photo and submit it with their service request. Reports are automatically sent to city departments for resolution, and with the app, users can follow their issue from the time it is reported until it is resolved.

Citizens can also use the app to view a map showing all CityLink requests for service and can determine what those service requests are about. They can see if another citizen has reported the same issue and reiterate that request with a few clicks. The app also gives users the option of calling a CityLink agent. The app is free and is available through Apple’s App Store and Google’s Google Play. To download the app, search the App Store or Google Play for “CityLink 311.”

First-time users must register so that the application can follow their request. It also gives CityLink agents the ability to contact the citizen if they have a follow-up question about the request. For more information about the CityLink 311 mobile app, call CityLink 311.

BOSTON – Monday, December 17, 2012 – The Patrick-Murray Administration and the City of Boston today launched the kickoff of the Commonwealth Connect smart phone application -developed originally for use in the City of Boston by Mayor Menino’s Office of New Urban Mechanics. The expanded App allows residents to report quality of life problems, such as graffiti and potholes, directly to the appropriate local government for resolution. Secretary of Administration and Finance Jay Gonzalez joined local officials at City Hall to announce details about this new application, available to thirty-five participating municipalities.

“Engaged citizens make neighborhoods healthy, municipalities vibrant, and states strong,” said Governor Deval Patrick. “Commonwealth Connect holds the promise of helping our residents deepen their engagement in their communities and build new connections with their local governments.”

“As a Commonwealth, it is in our shared interest to provide communities with tools and resources to implement or improve regional services,” said Lieutenant Governor Murray. “Commonwealth Connect is an innovative opportunity to collaborate, regionalize and help maintain local services that will be delivered more effectively and efficiently.”

Funded by the Community Innovation Challenge Grant Program, the Commonwealth Connect app was inspired by the success of Citizens Connect, a mobile app launched in 2009 by Mayor Menino’s Office of New Urban Mechanics. Today, 20 percent of all quality of life requests the City of Boston receives from its residents comes from Citizens Connect, resulting in more than 35,000 improvements in Boston neighborhoods. To use Commonwealth Connect, residents with smart phones will simply download the app and launch it. They will snap a photo of the problem, note its location and submit it; the corresponding participating municipality will receive the request. The residents then get a tracking number for their case and can see when their issue is resolved.

“I am a strong believer that government is here to help people,” Boston Mayor Thomas M. Menino said. “Through the success of Citizens Connect app, we have seen technology empower our residents, improve our neighborhoods, and help us deliver services that are not only more efficient but also more engaging.”

The City of Boston is able to share Commonwealth Connect with other communities through funding from the Community Innovation Challenge grant program. Launched in the FY12 budget and administered by the Executive Office for Administration & Finance, this program invests in innovations that have the potential to lower costs and improve critical services through regionalization, new uses of technology, and improved management practices. In the first round of this program, 100 applications were received from 285 cities & towns, and 27 grants for a total of $4 million were awarded. 138 communities are participating in the 27 projects.

"The Patrick-Murray Administration is committed to providing key resources and tools to support our cities and towns in managing through this fiscal crisis and beyond," said Secretary of Administration and Finance Jay Gonzalez. “Through regionalization of services, we are creating innovative opportunities for neighboring communities to build partnerships to deliver local services more effectively and efficiently."

Commonwealth Connect works seamlessly across participating municipalities. Residents can report issues using the same app in any of the 35 municipalities. In addition to a mobile app, participating municipalities, if interested, will also be provided with a web-based app that can be used on desktop computers and a work order management system to handle the requests. Through the grant, these products will all be provided to each municipality for three years for free. The app is expected to launch by the spring of 2013.

“In the last five years, the opportunities for government to engage citizens have radically changed, fueled by a revolution in consumer electronics, social media, and smart phones,” Boston Chief Information Officer Bill Oates said. “Commonwealth Connect is the next generation for these tools – an app that is not limited by municipal boundaries but one that is as dynamic as our residents.”

Participating municipalities include Ayer, Barnstable, Braintree, Brookfield, Chicopee, Clarksburg, Easton, Everett, Fall River, Fitchburg, Framingham, Halifax, Haverhill, Holliston, Lexington, Malden, Medway, Melrose, Middleborough, Nantucket, New Bedford, Newton, North Adams, Northampton, Orange, Revere, Somerville, Taunton, Wakefield, Watertown, West Boylston, Westborough, Whitman, and Woburn. Fifty-eight municipalities applied to be part of the program; these municipalities were selected in this round based on geography and the strength of their applications.

Commonwealth Connect is being developed in partnership between the City of Boston & SeeClickFix. Based in New Haven, CT, SeeClickFix is one of the pioneers of apps and services that allow residents to act on issues they see in their neighborhoods.

In the FY12 budget, Governor Patrick proposed the development of the CIC grant program to encourage and incentivize regionalization and other innovative efficiency initiatives. The CIC grant program was supported by the Legislature, providing $4 million for regionalization and other initiatives that will improve the effectiveness and efficiency in the delivery of local services. An additional $2.25 million in funding for the program was provided in the FY13 budget. Applications for the second round of this program, due November 30th, 2012, are currently under review and recipients will be announced in January 2013. In the second round of this program, 118 applications were received from 287 cities & towns. Commonwealth Connect is a project of the Mayor’s Office of New Urban Mechanics: Mayor Menino’s Office of New Urban Mechanics focuses on piloting transformative services that leverage civic engagement and new technology.

SeeClickFix CEO Ben Berkowitz was recently recognized by Government Technology as a GovTech Innovator.  In making the announcement, the magazine wrote:

Ben Berkowitz is the CEO of SeeClickFix, a Web tool that saves local governments a lot of time. Taxpayers go online to write and send reports about non-emergency issues like potholes, graffiti or other incidents, which means they don’t need to call their local 311 lines for the same purpose. The application has national 311 potential, possibly sparing government operators from tearing their hair out due to large call volumes.


Check out this interview with Ben from the feature below:

Macon, GA was rightfully praised for its responsiveness to citizen concerns in a recent story by local news station WMGT 41.

The article offers some compelling examples of the cities quick reactions to citizen concerns:

"Macon resident, Josh Rogers, walks his dog on Ross Street every morning. Two weeks ago he noticed a broken street lamp, so he decided to try the "See-Click-Fix" app on his phone. He stopped, took a picture, pressed a button, and continued his walk. 'The next morning it was completely cleaned up, they put a cone where the street light was, and hopefully they'll bring it back repaired pretty soon,' says Rogers."

Additionally, city employee Larry Dunning explained why he thinks SeeClickFix has been so popular amongst residents of Macon:

"You don't really have an excuse, it's so fast and so simple, and you could enjoy it cause you're walking around the next day and it's fixed."

Congratulations to Macon for this well deserved recognition, and keep up the great work!

The Chelsea Record just exposed a great SeeClickFix story about an SCF user who used the platform to report a rat problem at their local church.

The City of Chelsea partnered with SeeClickFix about 1 year ago to start connecting citizens to City Hall more effectively. As documented in this article its really working for citizens.

The following blocks from the article truly outline why we built SeeClickFix and why we think this form of communication is important for local democracy from both the citizen and governance perspective.

From the citizen's perspective

From the city's perspective

“SeeClickFix has helped us get more accurate and timely information about things like potholes and downed signs; things we may have come across, but days later than those who are living or driving by the problems will see. We’ve got a process in place that creates a work order and is allowing us to more efficiently and effectively deal with those types of issues, and, by communicating with the public, we are generating more confidence in our ability to get things done,” said DPW Director Joe Foti.
City Manager Jay Ash said the system has been up and running successfully for about a year, and the City is very pleased with how the public has embraced it and how it has helped to resolve issues that might have previously fallen through the cracks.
He said that he and Inspectional Services workers and DPW workers meet every other week to look over new or outstanding items reported through the program. They have even began encouraging users to search for new problems, such as potholes.
“The system empowers local observers to be ‘eyes and ears,’ looking, hearing and ultimately reporting problems that they see in the community that require a response from primarily either ISD or DPW,” said Ash. “Reporters can tell us what they see by sending us a message from their computer or their phones using the SeeClickFix application. From there, the system goes to work, directing the item to the appropriate official for a review and response. Each step we take results in the person reporting the matter actually getting an email back from us with an update. We’ve resolved scores of issues already.”




Read on

Andover, MA (August 6, 2012)- The Town of Andover announces a new web platform and smartphone application for the public to create service requests and receive real-time status updates in just a few clicks.

Powered by SeeClickFix, this place-based reporting platform allows residents to document neighborhood concerns and improvements alike, ranging from litter to damaged sidewalks to illegal dumping. Using this real-time, online reporting system will increase productivity and efficiency for many city services and departments.

Using the new online and mobile reporting application, residents can report concerns through service request categories via the free downloadable mobile applications for iPhone, Android, and Blackberry a Facebook App, and at www.seeclickfix.com.

“The Town of Andover is excited to add SeeClickFix to our methods of communication with the public. This product will enable the residents to quickly notify us in a manner that many will find more convenient, and in a format that incorporates this technology with our reporting systems, creating what we are sure to be a quicker, more efficient response, and help us identify community needs and control future costs”, said Chris Cronin, Acting Director of Public Works.

With SeeClickFix, residents can report quality-of-life concerns through service request categories via the Town of Andover website, custom mobile applications (iPhone, Android, Blackberry), Facebook App, and SeeClickFix.com. When submitting issues via mobile app, for example, residents can provide locational, descriptive, and photographic information as they see the issue in real time. Once the resident submits an issue, the reporter, Andover, and anyone 'watching' the area will receive an alert. The town can then acknowledge the service request, route it to the proper department, and update the request—and residents following the issue—once it's been resolved.

The SeeClickFix platform allows residents to not only report community issues, but also view, comment on, and vote to fix problems submitted by their neighbors. Citizens can even create their own "watch areas" to receive notifications about all issues reported in their community, enabling them to follow the progress of all service requests---not just the ones they report.

Andover residents can start using the new system today by visiting http://andoverma.gov. Service requests can be submitted directly through tools on the town website, or by downloading the SeeClickFix smartphone application.

We are excited to announce that The City of Lake Elsinore, home to Southern California's largest freshwater lake, officially joined the SeeClickFix family last week! The city will be using our web and mobile tools to allow residents to report problems such as potholes, graffiti, abandoned vehicles and more directly to the correct department for resolution. City officials in Lake Elsinore stressed the advantages of using SeeClickFix in a press release on their website that encourages citizens to download our apps for iPhone and Android. Increased community involvement, improved customer service, real-time data tracking and quicker response times are just a few of the benefits our platform offers to citizens and government officials in Lake Elsinore.

To learn more about our newest partnership with the City of Lake Elsinore, check out their local Patch site or read the press release on the city website. Want to report an issue in Lake Elsinore? Head over to their SeeClickFix widget and submit your concern in just a few clicks!

SeeClickFix was recently featured on the news program "Bay Area People." In the segment, which you can see here, District Services Manager for Downtown Oakland Andrew Jones outlined how successful the city's use of SeeClickFix has been. "Within our district, which is about 55 districts of Downtown Oakland, it has allowed our staff to speak internally, because there is a beautiful computer interface that allows us to track and monitor the issues as they arise."

This "after-shot" shows a public space in Oakland that recently had some graffiti removed thanks to SeeClickFix

It's a great video for anyone interested in learning about how SeeClickFix can be used to improve their community. Check it out!

We're excited to announce our newest city to launch with our Plus Service: Mason City, IA. Mason City is the first City in Iowa to launch with our software for governments.  The 30,000 residents of Mason City will now be able to report non-emergency issues to City Hall using the camera and gps technology in their smart phones.

From today's GlobeGazette,

“Citizens can even create their own ‘watch areas’ to receive notifications about all issues reported,” she said."

Read the rest of the article here:

http://globegazette.com/news/local/mason-city-s-click-fix-program-up-and-running/article_09727eea-d5fd-11e1-876e-001a4bcf887a.html?comment_form=true

Oakland, CA was one of the first cities with citizens using SeeClickFix. Thanks to folks like David Cohn at Spot.us, who used SCF to initiate a pothole tracking ride, and Phil Bronstein who wrote about us in the San Francisco Chronicle and helped us work with sfgate.com Oakland users helped SCF get to where it is today.

When we launched our pro government software with the City of Oakland at the beginning of the year it was important to us that we increased the population that was currently communicating and engaging with the City. Today our media partner, Oakland Local, has a report on that increased engagement 5 months out. When citys and citizens work together in an open fashion everyone wins:


Oakland Local Report

One of our earliest Canadian government partners is getting well deserved recognition for their use of SeeClickFix. The city of Grand Prairie, which is located in Alberta, was featured in featured in the Daily Herald Tribune for their innovative and responsive use of our service:

"The City of Grande Prairie’s SeeClickFix program has had a successful response from citizens, say city staff. Since Aug. 1, 2011, the city-related complaint system has received 462 issues—430 of which have been ‘closed’ by city staff."

“'It’s been a learning process,'” said Shawn Tucker, a web analyst for the city. “The majority of responses we get are positive; people do appreciate the service being there.”'

We're especially psyched to see how Grand Prairie has become a leader in using SeeClickFix in new and innovative ways

"While the program’s original use was just public works complaints, it has since opened up to various departments and has been used for snow removal as well as to keep track of progress on the annual city scrub, which took place in the spring." 

Three cheers for Grand Prairie in their creative application of SeeClickFix!

 “There have been many times when people have asked me when the City would have an app to report a pothole. Today is that day,” said Mayor R.T. Rybak. “But beyond letting us know about potholes and broken street lights, this new app will help make city staff more efficient, save the City money, and will also get more people involved in building a better and safer Minneapolis.”

The new Minneapolis 311 app is the latest innovation from the Designated Citizen-Engaged Community designed to enhance resident’s access to city services. Information submitted through the app is seamlessly routed to the city’s Kana Lagan Open311 system for tracking and resolution by the appropriate city department. The free Minneapolis 311 app by SeeClickFix automatically pinpoints the location of the reported problem using GPS technology. Registered users can also attach a photo of the issue and provide the exact location and additional details needed to complete the service request.

“The City answers between 1,000 to 2,400 calls per day on average,” said City of Minneapolis 311 Director Don Stickney. “Not only does the new Minneapolis 311 Mobile App give Minneapolis citizens a convenient and efficient way to report issues, the Open311 integration enables the City to automatically and seamlessly respond to those issues outside of traditional contact center business hours and communication channels in a very cost effective manner.”

In addition to submitting new reports, residents can also use the app to stay up-to-date with requests they have already submitted, as well as other concerns reported in their communities. Once the request is submitted, users will receive an e-mail from 311 confirming receipt of the request, including the service request number. They will also receive a follow-up e-mail when the request has been closed by the servicing agency. Citizens can also track the status of their requests at any time through the app or on the web at SeeClickFix.com/Minneapolis.

“The Minneapolis 311 app, and our partnership with the City of Minneapolis, are examples of the city’s dedication to innovation, transparency and community service,” said Ben Berkowitz, CEO of SeeClickFix. “SeeClickFix is proud to be working with the city government as they improve services for citizens, and with the citizens of Minneapolis as they improve their communities.”

The free Minneapolis 311 smartphone app is available to download now for iPhone and Android. Citizens with Blackberry or Windows Phone devices can submit reports to 311 via mobile web at SeeClickFix.com.

There are a lot of things that we love about Raleigh, North Carolina. They have an active and engaged citizenry who reported over 150 issues in the month of June alone. The Municipal Government in Raleigh is responsive and creative, and uses SeeClickFix proactively to serve its citizens as effectively as possible.

The southern charm of Raleigh offers a lot to love, but there’s nothing we like better than this outstanding YouTube video that was created by Raleigh Councilman Bonner Gaylord and Reid Serozi:

You should watch the video for yourself, but our favorite line is, “It looks like SeeClickFIx is a great tool for city residents to advise city staff of matters that need attention.”

We couldn’t have said it better ourselves. Two thumbs up for our friends in Raleigh!

Coon Rapids, MN (June 19, 2012) - Is there a street light out in your neighborhood or a pothole that needs fixing? Now you can report that problem to the City of Coon Rapids by using your smart phone or computer.

By using a new software tool called “SeeClickFix”, residents can report problems to the city in an easy, streamlined way. With the SeeClickFix mobile app, residents can report a problem at the very moment they see it. The app will allow residents to describe the problem, provide its location and attach a photo if needed. The information is then sent directly to the city’s service request system where city staff can arrange for work to be done on the repair. Citizens will receive a confirmation message by email once the report is received, and citizens can track the status of the reports online. Once the work is complete, the resident will again be notified by email message.

Residents can download the SeeClickFix app from the Apple App Store, Android Market, or on the city’s website at www.coonrapidsmn.gov. The phone apps are free. Residents can also follow SeeClickFix activity on Facebook.

Residents without a smart phone can also report problems by using SeeClickFix. Simply log on to www.coonrapidsmn.gov, and click on the SeeClickFix icon on the homepage. This online reporting system will also allow citizens to provide a description, location and photo of the problem.

Coon Rapids Mayor Tim Howe says, “We believe SeeClickFix is a great tool to allow citizens to interact with local government in an easy, high-tech way. No longer do you have to go home and look up the phone number to city hall. With SeeClickFix, you can report a problem immediately. By everyone working together, we can continue to maintain our beautiful community.”

“Each day, more communities are bridging the gap between offline and online engagement through digital tools like SeeClickFix,” said Ben Berkowitz, CEO of SeeClickFix. “The City of Coon Rapids is an excellent example of how local government is harnessing technological advances to connect with citizens, maximize resources and solve real problems in the public space.”

City officials stress SeeClickFix is for non-emergency problems. Example problems that can be reported by using SeeClickFix include potholes,street sign repairs, street lights out, etc. If someone has an emergency, or if the problem requires immediate attention, call 911.

(WASHINGTON, D.C.) – Today, Mayor Vincent C. Gray announced the official launch of the District’s new DC311 smartphone app. This free download allows citizens to report service requests from their iPhone or Android mobile devices. Currently, there are over 80 different service requests to choose from, including complaints about trash, potholes, graffiti and illegal dumping.

“The new DC311 app provides another way to achieve a goal I announced during my State of the District Address this year: Making the District government the nation’s best and most responsive at providing services to our residents,” Mayor Gray said. “With this emerging technology, we continue to ensure that the District is a safe and beautiful place for all of our residents and visitors by giving them a tool for real-time collaboration with our government. If you see a pothole, graffiti, or a broken streetlight, you can snap a photo of it and send it directly to 311! Now there is, literally, an app for that – and within 30 seconds you can be on your way to a resolution.”

This new tool, together with the Citywide Call Center and 311Online, is yet another way the community can report a problem. Information from all these sources is funneled into one database for tracking and resolution. The free app automatically pinpoints the location of the reported problem using GPS technology. Registered users can also attach a photo and provide the exact location for the service request. Once the request is submitted, users will receive an e-mail from 311 confirming receipt of the request, including the service request number. They will also receive a follow-up e-mail when the request has been closed by the servicing agency. Citizens can also track the status of their requests any time.

Nevada, Missouri residents now have a more high-tech way of reporting potholes, non-working street lights, trash, or other problems to the city government. Residents with smartphones can get a new mobile app called SeeClickFix to inform city staff of their public issues. The mobile app, unveiled by City Manager JD Kehrman, allows users to document, take photos of a problem, and automatically provide GPS coordinates. After the report is submitted, users can track all reported problems on a map as well.

"This technology is much more than just another exciting new application for mobile devices; it’s a vehicle to promote and encourage accountability and transparency in the delivery of services by local governments." Kehrman said. "The City of Nevada Missouri is pleased to lead the way in the implementation of technologies that will shape the future of interactions between residents and local government professionals."

With the online reporting platform, residents can report quality-of-life concerns directly to City Hall through custom service request categories via the City of Nevada website, SeeClickFix.com, or mobile applications for iPhone, Android and Blackberry. The platform allows citizens to provide additional information about the issue by adding a detailed description or including a photograph in their report. Once someone submits an issue, both the reporter and the City of Nevada will receive an email notification. The local government can then acknowledge the service request, route it to the proper department, and update the issue page once it’s been resolved. All updates on issues reported through SeeClickFix are displayed publicly, allowing Nevada to quickly and easily inform citizens of their progress.

"It’s exciting to be the first city in the State of Missouri to implement this readily used and popular new technology," said Mayor Brian Leonard. "The purpose of this app is to identify concerns in our community and to foster a safe and vibrant community for all who reside in and visit our city. This will be a valuable tool to help improve the quality of life in the City of Nevada."

Just because it’s "Small Town" Missouri doesn’t mean it lacks big city technologies, education, amenities and culture. Through a partnership powered by SeeClickFix, Nevada, a thriving rural community, is able to offer programs and services usually reserved for larger municipalities.

Coatesville, PA (December 16, 2011) - Today, City Manager Gary Rawlings announces a new program that will allow residents to report quality-of-life issues and request city services through an online and mobile interface. Powered by SeeClickFix, the place-based reporting platform allows residents to document neighborhood concerns and improvements alike, ranging from potholes and graffiti to illegal dumping and snow removal.

“With this emerging technology, the City of Coatesville hopes to further manage and foster a safe and vibrant community for all who inhabit and visit our city,” Rawlings said. “We’re hoping this partnership emphasizes the importance we place on communicating with those we serve and responding to constituent concerns in an efficient and public manner.”

With the online and mobile reporting platform, residents can report quality-of-life concerns through service request categories via the Coatesville website, custom mobile applications (iPhone, Android, Blackberry), Facebook App, and SeeClickFix.com. When submitting issues via mobile app, for example, residents can provide locational, descriptive, and photographic information as they see the issue in real time. Once the resident submits an issue, the reporter, Coatesville, and anyone ‘watching’ the area will receive an alert. The town can then acknowledge the service request, route it to the proper department, and update the request—and residents following the issue—once it’s been resolved.

The partnership allows residents to not only report community issues, but also view, comment on, and vote to fix problems submitted by their neighbors. Citizens can even create their own “watch areas” to receive notifications about all issues reported in their community, enabling them to follow the progress of all service requests---not just the ones they report.

“As the years progress, more and more communities are bridging that gap between offline and online engagement through digital tools like SeeClickFix,” said Ben Berkowitz, SeeClickFix CEO. “The City of Coatesville serves as an excellent example of government harnessing these technological advances to connect with citizens and solve real problems in the public space.”

The Coatesville SeeClickFix website can be found here: http://www.coatesville.org/report-an-issue-with-coatesville and residents can download iPhone, Android, and Blackberry apps here: http://www.seeclickfix.com/apps.

About SeeClickFix

SeeClickFix allows citizens anywhere in the world to report and monitor non-emergency community issues ranging from potholes and planted trees to garbage and graffiti. Launched in 2008, it empowers citizens, community groups, media organizations, and governments to work together and improve their neighborhoods. Through mobile web, web, iPhone, Android, and Blackberry apps, the SeeClickFix platform is the most widely-distributed citizen reporting tool in the country. SeeClickFix supports the Open311 standard that promotes improved communication between local municipalities and the citizens they serve. The platform is fun and easy to use for citizens while being inexpensive and easily adaptable for governments. Over 60 percent of issues reported on SeeClickFix are ultimately resolved. For more information or to report an issue, visit www.seeclickfix.com.

Beginning in December, the Atlantic County Utilities Authority (ACUA) is expanding the options available to residents, businesses and visitors alike for requesting services and reporting non-emergency problems.

SeeClickFix allows citizens to report and monitor non-emergency issues, such as a missed recycling pick up. Launched in 2008, SeeClickFix empowers citizens, community groups, media organizations and governments to work together and improve their neighborhoods.

Through the SeeClickFix website and a variety of smartphone apps, the SeeClickFix platform is the most widely distributed citizen reporting tool in the country. The platform is not only fun and easy to use, it also promotes improved communication between citizens and their local governments.

“With this expansive and public platform, residents can directly communicate concerns to the ACUA and more actively participate in resolving issues,” said Rick Dovey, ACUA president. “Through this system, we are improving the way we address customer service issues,” Dovey added.

When submitting issues via mobile app, residents have the ability to provide a detailed description, use their smartphone GPS to accurately locate, and even attach a photo of the issue. A service request is generated and updates on the case are sent automatically to the community about the service request’s progress. With a few clicks, the problem can be on its way to resolution.

SeeClickFix also allows residents to view, comment on, vote to fix and even share on social media, the service requests. They can even create their own “watch areas” to receive notifications about all issues reported in their community, enabling them to follow the progress of all service requests—not just the ones they report.

“SeeClickFix provides a social platform for exchanging information and engaging individuals,” said Dovey. “From Atlantic City to Hammonton and from Port Republic to Corbin City, citizens can become empowered to connect with each other and the ACUA over problems that affect them in very direct ways,” Dovey noted.

Look for SeeClickFix on ACUA’s website and Facebook page in mid-December. Download the mobile apps here.