Tuesday, October 2, 2012 - By Emma - No comments

City of Raton, NM launches SeeClickFix

The SeeClickFix team is thrilled to announce the launch of our first partner city in New Mexico! The City of Raton will be using our web and mobile tools for connecting with residents and improving public infrastructure. Read the city's press release below and help us welcome another local government to the SeeClickFix family!

Raton’s Infrastructure Improvement Program, SeeClickFix, Now Live. 


Raton, NM (October 2, 2012) - Is there a pothole or obstructed sign in your area that the city needs to be aware of? Now you can report those issues via your smart phone or World Wide Web. SeeClickFix, the electronic application to assist in reporting and management of small infrastructure issues, is now available through www.ratonnm.gov.

“Communication is a key ingredient for success. By utilizing this type of technology to bridge the gap between offline traditional communication and on the go modernized mobile/web applications I believe that we will be able to increase communication and encourage greater civic participation”, said Christopher Reed, Raton Economic Development Director.  “We all are working toward a common goal for our area. To get where we need to be will ultimately be a communal effort and by empowering the citizens we will be able to pool our resources and attain our goals together.”

With the online and mobile reporting platform, residents can report NON-EMERGENCY infrastructure issues through service request categories via the Raton website (www.ratonnm.gov), mobile applications (iPhone, Android), Facebook App, and SeeClickFix.com. When submitting issues via mobile app, for example, residents can provide specific location, descriptive, and photographic information as they see the issue in real time.

Once the resident submits an issue, the reporter, City of Raton, and anyone ‘watching’ the area will receive an alert. The City of Raton can then acknowledge the service request, route it to the proper department, and update the request—and residents following the issue—once it’s been resolved. City officials stress SeeClickFix is for non-emergency problems. Example problems that can be reported by using SeeClickFix include potholes,street sign repairs, street lights out, etc. If someone has an emergency, or if the problem requires immediate attention, please call 911. To download the application on your phone visit your respective application market and search SeeClickFix.

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