Guest Post by Alexis Zanghi
A quick glance at New Haven's hottest topics on SeeClickFix reveals that many of our users are
concerned with the walkability of New Haven's streets. From Orange and Bishop (where some worry
about their safety crossing the street), to Woodward Avenue (where there are no sidewalks), the
message is clear: citizens want a pedestrian-friendly city.
According to a recent post on the NRDC's Smarter Cities blog New Haven has the highest percentage of people who walk to work in New England, and the second highest percentage of people who use non motorized transportation. But the walkability of any city matters for many reasons. In 2009, CEOs for Cities released a report entitled “Walking the Walk: How Walkability Raises Housing Values in U.S. Cities.” Among their findings? Property values increased with proximity to shops, restaurants, cafes, schools, libraries, and other amenities.
And in 2010, the University of New Hampshire expanded on this. Walkability doesn't just
increase physical capital like property values – it increases social capital, too. Social capital is essentially a measure of community. Your friend, your neighbor, the guy who pours your coffee: they're all social capital.
They're all part of your daily network, and they each do their part to enrich your daily life. They make you feel less isolated, they tell you about a job opening, and they'll watch your laptop while you're in the bathroom. And you'd do the same for them. Together, you're building social capital.
Social capital increases with walkability. You're more likely to bump into your neighbor at the store if it's right around the corner. You're more likely to stop at the same coffeeshop if it's on your walk to work. These daily interactions strengthen and build on social capital, and they're more likely to occur if citizens are pedestrians.
But proximity isn't the only factor here. Safety – and keeping our public resources in good repair – matters, too. That's where SeeClickFix comes in. By engaging and empowering citizens to report things like a broken streetlight on Congress Avenue, or cracked sidewalks on Edgewood Avenue, SeeClickFix doesn't just build social capital online – it keeps it growing offline, too!
Server Issues
Walkability in #NHV
Wednesday, March 9, 2011 - By Unknown - No comments
Newark Ohio launches SeeClickFix Plus and The Newark Advocate launches SeeClickFix widge
Tuesday, March 8, 2011 - By Unknown - No comments
Newark Ohio is one of 6 new municipalities using SeeClickFix Plus this month.
"Welcome to the future of public service -- at least as Dan Coffman sees it
American Entrepreneurship Radio talks potholes and Pittsburgh
Saturday, March 5, 2011 - By Unknown - No comments
Can Graffiti and a Busy Signal From City Hall Lead to Entrepreneurial Opportunity? It Did For Ben Berkowitz…..
SeeClickFix partners with Cityworks to connect citizens directly to city workers
Friday, March 4, 2011 - By Unknown - 1 comment
Providing a social platform for exchanging information with local governments, SeeClickFix offers Cityworks technology via a mobile app for iPhone, Blackberry, and Android. The idea is to encourage active citizenship by enabling citizens to report municipality issues via the smart phone. The integration allows citizens to enter Cityworks service requests from their personal mobile devices directly to the City. In addition, citizens with an iPhone can take a photo of an issue, locate the issue in the GIS, attach the photo to the map location, and submit it as a Cityworks service request to the city. Citizens use the open 311 standard API application to submit work orders.
“Cityworks has been a great back-end work order management system for us and SeeClickFix has had tremendous resident buy in as a front-end reporting system,” states Robert Smuts, Chief Administrator at the City of New Haven. “The integration has worked terrific for us. With it we can respond to a larger number of resident concerns utilizing fewer man hours. In government these days the ideal is to find ways to do more with less and that is what this integration has done for us.”
“Most users and communities already have citizens reporting issues,” states Ben Berkowitz, CEO and Cofounder of SeeClickFix. “The SeeClickFix mobile app and web interface is an inexpensive way to take the burden off public phone lines and automate work service calls, putting customer service personnel back to work in other important areas.”
“The levels at which citizens can interact with local government is moving ahead at amazing speeds,” states Brian Haslam, President of Azteca Systems. “The integration of Cityworks and SeeClickFix is very much a result of today’s technology. Similar to how Cityworks changed the way agencies manage assets, crowd sourcing is changing the way citizens connect with governing agencies. SeeClickFix is the largest application of this type in the world, and we are proud to be working with them in providing innovative solutions for government agencies and utilities.”
The Cityworks/SeeClickFix integration will be showcased at the upcoming 2011 Cityworks User Conference in a presentation and demo by SeeClickFix and the City of New Haven this May. Visit www.cityworks.com/UC11 for more information about the conference.
SeeClickFix has been encouraging citizens to constructively communicate with governments since 2007 and is active in thousands of communities around the United States and abroad. Through mobile web, web, iPhone, Android, and Blackberry apps, the platform is the most widely distributed citizen reporting tool in the country. The platform is fun and easy to use for citizens while being inexpensive and easily adaptable for governments. The City of New Haven joins 40 other cities in the United States that have purchased the enhanced SeeClickFix features for their citizens and municipal workers.
Assessment of Richmond VA's performance after 6 months of SCF PLUS
Thursday, March 3, 2011 - By Unknown - No comments
3/3/11
Richmond, VA, SeeClickFix's 6th most responsive Government to its citizens got some attention and accolades from local news outlet and SeeClickFix media partner Richmond Times Dispatch
Chris Young, Journalist for the Dispatch, dove into the number of reports and average response time from the City of Richmond concluding that the City has an average response time of 11 days from opening of issue on SCF to close. Senior Assistant to the CAO in Richmond was quoted in the article: "Citizens deserve to know their government is working as efficiently as it can,"
We're excited that Richmond continues to hold their own feet to the fire while actively engaging citizens in participating in the improvement of their city. If Richmond keeps it up maybe they'll soon be beating the current title holder, Plano Texas for ultimate SCF City.
SeeClickFix Media Partners Shine a Light on Your Issues
Wednesday, March 2, 2011 - By Unknown - No comments
(Guest Post by Emma Richards)
If you’ve ever dreamed of making the 6 o’clock news, your chance might be a click
away. SeeClickFix has hundreds of partnerships with local media outlets nationwide –
meaning the issues you report to us can become the topic of a news story, investigation or
more. This latest story is just one example of how when our partners put your community
in the limelight, problems are solved.
SeeClickFix, together with WBTV in Charlotte, NC, has helped drivers along route I-
77N see things much more clearly after a concerned viewer reported a blindingly obvious
problem. Drivers were driven to distraction each night by an electronic billboard off exit
23 in Huntersville that was displaying advertisements with dangerous intensity. Imagine
the Seinfeld episode featuring Jerry and Kramer’s plight against Kenny Rogers Roasters
and their neon chicken sign, and you can begin to understand how damaging bright lights
can be.
WBTV reporter John Carter saw the problem reported on SeeClickFix and began
investigating how to solve it. His efforts included contacting the North Carolina
Department of Transportation, where he informed them of the problem and learned that
there are regulations about the brightness of electronic billboards. Carter then went on to
contact the owner of the billboard, Adams Outdoor Advertising, where an enlightening
discovery was made. The brightness sensor on the billboard was broken and has since
been replaced, solving the problem and eliminating a huge distraction for drivers.
So while the resolution of the problem for Jerry and Kramer may not have been ideal, our
local media partners are helping SeeClickFix users see a happy ending to the problems
they report. Thank you to WBTV News Channel 3, and their viewer who took the time to
report this glaring issue.
Bonner gets hometown love - acceptance speech here:
- By Unknown - No comments
Raleigh City Councilor Bonner Gaylord was named by the N.C. Center for Voter Education as "Outstanding Public Servant" as part of the 2011 Spectrum of Democracy Awards.
Councilor Gaylord represents District E, where he has been a lifelong resident. He is on the forefront of utilizing technology to connect citizens with their government, implementing the "SeeClickFix" program, an online application that allows community members to alert city officials and neighbors to areas in need of improvement -- from potholes to unsafe intersections.


