This is an email to seeclickfix from a happy clicker,
"I posted a comment a few weeks about about flooding on Rte. 122/Forest Rd. in New Haven. I have been making calls and complaints about this problem for the 9 years I've lived at this address, and only made marginal headway. In two weeks, I have seen two direct positive results after posting on SeeClickFix:

1. in the last big storm, state or city DOT put up signs and flags put up to alert motorists about the water over the road and slow them down (my husband and I finally took the signs down days later, since no one came to do so--but that's all right).

2. as I write this, there's a crew out there clearing the three storm drains in the area that floods. Hurray! (Quote from one of the crew: "Man, this thing is pretty plugged up!")

Adding the state DOT to the fixers list was a blessing--they respond!

"Even though it’s not round and flat (like, say, lollipops, hamburgers, apizza, frisbees), SeeClickFix ranks as one of New Haven’s great inventions." - Paul Bass on New Haven Independent.

You may have noticed that the map is showing a lot more issues today.
Until yesterday we only showed the 200 most recent issues and when you wanted to see another location you would have to search to display the issues in that area.

Thanks to hard work by Kam and lots of pushing by the team, we have released "clustering", a feature which allows you to drag and zoom the map to refresh the issues that show in the map view at the same time.

You'll also notice that there are bubbles with dots in the middle. Those bubbles represent groups of issues. As you zoom in those groups will break apart into individual issues.

Kam's off to Oktoberfest to celebrate, we'll be here to answer any questions.
Click Away!

brightest ideas of the week.
So says the San Francisco Examiner Here.
We're number 5...thanks guys.

While on my honeymoon with my lovely new wife, Meera Berkowitz, I had the opportunity to chat with ABC 7 reporter, Carolyn Tyler, about SeeClickFix. Mayor Gavin Newsom happened to be outside city hall at the same time and got a chance to speak about web non-emergency reporting systems also. You can see that video here:
and also in the SF examiner here

A few notes: There was a little confusion in these articles with regards to receiving of issues by San Francisco government. After hearing this, we researched it further. The email address that was originally entered by a SeeClickFix user for the 311 watch area was incorrect. So, the system was automatically sending email to the wrong city email address. To correct, we've pointed the watch area to a San Francisco Department of Public Works email address for now.

As SeeClickFix is a tool for communities to use to build lines of communication, we can not guarantee that the right people are being contacted. We believe that creating this network can be done accurately and easily by users of our site, be it local government, citizens or any other organization with fixing capabilities.

We also want to point out that we do not want to be seen as competition with a city's 311 system. We know that the mapping capabilities of SeeClickFix, the ease of use for watchers and clickers, and the empowering of others beyond city government to fix issues are assets that can work as an adjunct to a preexisting 311 system, as a replacement or as an entirely new system. As long as someone can report an issue somewhere, be it SeeClickFix or 311, with ease and the issue lands at the right place then...mission accomplished.

In addition to the Professional Features, we have rolled out a bunch of new free features over the past weeks. We hope you like them - please share your thoughts.

• Public Watch Areas. When a watch area is created under SeeFixer, you can choose to keep it private or make it public. The title and the description along with the geographical info is available to for all to see. Plus it lists the keywords to used to match issues to watch areas. An email alert will only be generated if the keywords match something in the text of the description or title of the issue. Check it out.
  
• Edit Watch Areas. If you are the person who created a watch area, you can now edit more features of it. Included is the ability to update the geographically boundaries. Let's say that you realized you wanted to include more area. Now you can click and drag a corner or an edge. The original confirmation email you receive when you set-up a watch area includes a link to edit.
  
• Listing of Matched Public Watch Areas. When you look at the details of an issue by clicking "Link to Issue", you can see a listing of matched public watch areas. Here is an example. So, now you know who got an email alert about your issue.
  
• Minus on Keywords. Each watch area can have keywords that are required to match before an email alert is sent. Now you can include words (or partial words) that should cause an issue not to be sent. The minus will override in a case of a conflict.
  
• Images. Once you create an issue, you can add a photo, too. Here's an example of an issue with a photo. Just click on View Image.
  

And other fixes and smaller enhancements based on your feedback.

Here's an email we sent a little while ago to some of our more active SeeFixers. If you want to participate, too, please email us at team@seeclickfix.com.

You spoke. We listened. And now you're invited to a private beta.

We heard that you wanted to be able to manage your SeeClickFix issues
more effectively. You'd like to use the site more and email less.
You asked for a "dashboard" to see and react to issues in context so
that you could spot trends.

Starting today, we offer SeeProfile for the professional SeeClickFix user.

Features include:
*Interactive listing of watch areas (including ability to edit
boundaries, key words, etc.)
*Interactive listing of issues/clickets (see what you have reported
yourself, etc.)
*Interactive listing of comments (see what's important to your community)
*Ability to add multiple email addresses to your profile so work and
home can be used in one place

During this private beta, we are offering these features for a
discounted rate. Respond to this email with the
name and email address of your users and we can get you set-up right
away.

We have always thought that SeeClickFix could be a great tool for the police to police non-emergency issues and are excited to see that they agree.
In the article below New Haven Chief of Police Lewis encourages people to report issues on seeclickfix.com which he checks regularly.
article

The ability to report an incident in anonymity while letting others know that the incident is being reported is a new channel of communication between citizen and police department that we hope will help to encourage more people to report crimes and more crimes to be solved.

Way to go NHPD