SeeClickFix Launches a New Feature to Help States, Counties and Other Regional Collaboratives Shoulder Civic Communication
Wednesday, October 30, 2013 - By Ryan Mannion - No comments
Tuesday, October 29, 2013 - By Ben Berkowitz - 2 comments
Monday, October 28, 2013 - By Ben Berkowitz - No comments
“In a time when municipalities are asked to do more
Friday, October 25, 2013 - By Ben Berkowitz - No comments
Tom Spengler of Granicus made an important comment on a panel we were on at the Accella Engage conference this August. Tom's comment referenced civic engagement tools as a way of rebuilding trust between citizens and governments. This sentiment has started to enter my dialogue more often as I reflect on the value proposition of responding to citizens' requests in an open fashion. At a time when the Federal Government in the U.S. has lost trust in both directions (see Drones, the NSA, healthcare.gov, and the Federal shutdown for examples) local government has been working hard to rebuild trust in both directions (see participatory budgeting, open service request platforms like SeeClickFix, Code For America and the rise of do it yourself civic movements for examples).
This is just a quick post to highlight the value of trust as a key metric in a functioning civil society. What are you doing to rebuild trust in your community?
Videos from City Lab hosted by Bloomberg Philanthropies, Atlantic Cities, and Aspen Institute and Accella Engage.
Citizens Help Their City With Mobile Technology from The Atlantic on FORA.tv
Millenials, Institutions, Government Shutdown, and SeeClickFix's View of it All on Al Jazeera America
Thursday, October 24, 2013 - By Ben Berkowitz - No comments
A friend of SeeClickFix was kind enough to bootleg this copy of last Friday's Inside Story on Al Jazeera America (produced by Janet Weinstein and hosted by David Shuster). I was one of the talking heads along with Erica Williams and Norman Horn. The topic of the day: A government that nearly defaulted and a growing generation of citizens committed to finding solutions to a growing governance reset in the U.S.
Sign-Up for SeeClickFix Neighborhood Alerts
- By Zack Beatty - No comments
Imagine walking down a street in and tripping on the sidewalk because the lifted root of a tree cracked the concrete. Or perhaps you stroll by a wall scribbled with graffiti or wander past a tree near a business center where thousands of wasps are ready to strike.
The City of will soon have a quick and easy fix for any problem that arises under its jurisdiction. Residents will have the chance to submit service requests instantaneously through a mobile application on a smartphone or tablet.
Councilmembers were happy with the new technology.
Councilmember Harry Schwarz joked that he was glad that the city technology has caught up with the gadgets and gismos kids use regularly.
“We’ve done so much to make it easier for people to become engaged with government,” Schwarz said. He envisions residents reporting snarled traffic, parking violations and other problems.
“Maybe there can be a happy button,” he joked. “We’ve really come into the 21st century.”Did someone say happy button? Coming right up, Harry! Meet our recently launched "Say Thanks" feature, which allows citizens to send positive feedback to the city, when an issue has been resolved.
Keep an eye on this blog for updates on the launch of Agoura Hills, and hopefully other communities in the greater Los Angeles area. Want to see your city adopt SeeClickFix? Show up at a city council meeting and ask them! Tell them about our civic mobile apps and management tools. Or make an introduction for us to any city employee, and we'd be happy to give them a platform demo.
UPDATE: They're live at www.ci.agoura-hills.ca.us/i-want-to/report-an-issue.
- By Zack Beatty - No comments
We're excited welcome the City of Holyoke, Massachusetts as our latest municipal government partner, launching today! As announced by Mayor Alex Morse:
“I could not be more excited about launching this new initiative. This mobile application will not only ensure clear communication between the City of Holyoke and its taxpayers, but it will also encourage residents to take ownership of their community.”To get involved, head over to the city's Report an Issue page, where you'll find an interactive service request map, as well as links to our mobile application. Thanks to the open nature of our platform, you can also browse problems that have already been reported by the community.
We're truly honored to partner with such a progressive community as Holyoke, not to mention a fellow post-industrial New England city along the I-91 corridor. On a personal note, we're all rail fans here at SeeClickFix, and we're lucky to have a major Amtrak hub in our hometown of New Haven, CT. So we are genuinely excited to hear that Amtrak will return to Holyoke, with the long-awaited re-routing of the Vermonter line back along the Connecticut River Valley. [Just to be sure, perhaps someone should report this via SeeClickFix?]
So while I was going to close with "We'll always have I-91", instead let me just say cheers to future on-site visits by train!
- By Ben Berkowitz - No comments
This is a quick introductory post to a topic that I hope we will be talking more about in the future on the SCF blog.
Here's the quick summary: It's not as bad as you've heard, its getting better, and damn it, let's help speed that along.
At the Code For America Summit last week there was much talk of procurement from speakers David Eaves, Clay Johnson, and Stacy Donohue. Stacy is an investor in SeeClickFix through the Omidyar Network. Her story is shared below and it highlights a very progressive and positive anecdote of group procurement of SeeClickFix by 57 municipalities in Massachusetts.
Abhi and Dharmista at CFA also hosted a very productive conversation on procurement at the CFA un-conference. Some very interesting solutions for helping to improve local government procurement came out of that conversation. Off the top of my head some of those solutions included:
-Breathing new life into Civic Commons. A place for cities to post successful projects and apps. CityMart.com would be a good venue for this as well.
-Creating a peer email list for start-ups and govies looking for advice on procurement.
-Encouraging lifting of RFP minimum thresholds in cities around the country.
-Documenting best practices in contracts and RFP's including creating a wiki that seeks to create the perfect gov + cloud based civic tech contract.
The last of these points is the one that I am most excited about. Kam, Greta, myself and much of the business side of SCF have a lot of experience negotiating contracts for our platform. On the other side of the table are well intentioned individuals encumbered by legacy contracts and RFP templates.
Most civic start-ups check most of the following boxes:
-software as service
Most traditional government contracts account for:
-on premise hosting
-behind the firewall
-for internal use only
Tuesday, October 22, 2013 - By Ben Berkowitz - No comments
Thanks to an awesome team of students at UCONN led by Rosie Cersonsky and David Ritter I was invited to perform a Ted Talk at UCONN last month. The promise of intriguing TED level lobby conversations was delivered on with a host of truly engaged and thoughtful students who were volunteering or audience members.
- By Ben Berkowitz - No comments
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Photos below and issue source here
Thursday, October 10, 2013 - By Ben Berkowitz - No comments
Lansing, MI signed on to SeeClickFix as one of our earliest partners. Lansing has been with us since we were the new kid on the block. We're excited to continue working with the city as our product expands and as the city increases its digital presence. This week, Lansing launched an awesome new website. The site has streamlined navigation and makes it easy for residents to connect to the city using SeeClickFix. The design is clean and inviting, representative of a city that cares deeply about engaging its citizens.
Congrats to the folks who built the Lansing's new website and the Lansing project managers. Kudos to Julie Ramaccia, SeeClickFix Account Executive, who works with the city. A real win all around.
Go Lansing! Check out the site here.
Wednesday, October 2, 2013 - By Ben Westermann-Clark - No comments
Charleston, Illinois gets a new app! In the Journal-Gazette & Times-Courier, which was also covered in a cool video on Illinois Homepage.net.
The Macomb Daily announced their launch with a SeeClickFix widget for their readers.
The Financial Times hit us with two great articles on the same day, which is pretty incredible.
Inside Bainbridge has this month's cleverest headline, "See Crap, Use This App" for Bainbridge Island.
The Mercer Cluster reports on Macon, Georgia using SeeClickFix for its citizens.
Tucson Velo reminds us (in awesome, impressive detail) to report our road problems.
The City of Stockbridge includes a nifty SeeClickFix mention in their newsletter, a PDF copy of which can be seen here.
Chicopee, MA becomes another great new Commonwealth Connect partner.
And finally, Financial Times & Citi Ingenuity Awards 2013 name SeeClickFix as a finalist, taking place later this month.
Did we miss something? Did you write about SeeClickFix? Let us know and we'd love to write about it!
- By Ben Westermann-Clark - No comments
Today we are excited to announce a new feature for government officials representing their department on SeeClickFix: verified accounts.
Now, you'll be able to see the "status" of an account whenever they report or comment on an issue. For any user who is registered, you will see "Registered User" next to their name. For those who just come in and guest post with an email address, "Guest" will appear next to their name. The biggest change, however, is that for anyone who is an official government employee you will see "Verified Official" next to the name, so the community will know with confidence who in the neighborhood is interacting on SeeClickFix.
For those who are already partnered with SeeClickFix, this has already happened. If your city hasn't partnered with SeeClickFix yet, this Verified status is still completely free. In the interest of openness and transparency, we would love to have anyone working in government get Verified--all you have to do is contact us with the email you use on SeeClickFix and we will happily and complimentarily upgrade you.
Seriously. It's free. Just get in touch.
Tuesday, October 1, 2013 - By Ben Westermann-Clark - No comments
This week we were proud to learn that SeeClickFix has been selected as a finalist in the second annual FT/Citi Ingenuity Awards! A little background on the occasion:
The Financial Times and Citi today announce the finalists for the second annual FT/Citi Ingenuity Awards: Urban Ideas in Action programme. The awards aim to recognise individuals, teams, organisations and community groups that have developed groundbreaking solutions to urban challenges that benefit cities, citizens and urban communities.
Submissions were received from 44 countries and judges selected the finalists by region, based on the most innovative solutions enabling urban progress across city administration, transport systems, energy and utilities, education and resource management, housing, health, social services, mobile technologies, community engagement and collaboration platforms.As one of four finalists from North America, we couldn't be happier to be included in such great company.
“This year’s entries included inspiring and effective solutions to key issues plaguing local communities,” said Michael Skapinker, assistant editor and editor of special reports for the Financial Times. “All of the impressive work submitted by the finalists has great implications for innovative solutions to urban challenges around the globe.”
- SeeClickFix Launches a New Feature to Help States,...
- Closing the Loop
- Commonwealth Connect 9 Months Later
- Rebuilding Trust: A New Way to Think About the Soc...
- Millenials, Institutions, Government Shutdown, and...
- Gadgets, Gismos, and a Happy Button for Agoura Hil...
- Hello Holyoke! Welcome to the citizen engagement f...
- Government Procurement: An Optimist's View
- Government for The 21st Century - My TedX talk at ...
- This is Important: Your Neighbors are Awesome
- Longtime SeeClickFix Partner Lansing, MI Gets a Ni...
- September SeeClickFix Press Roundup!
- Now Offering: Verified Accounts for Government Rep...
- SeeClickFix Announced as Finalist in Financial Tim...
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