Friday, May 31, 2013 - By Ben Westermann-Clark - No comments
Tuesday, May 21, 2013 - By Ben Berkowitz - 4 comments
The folks in Moore, OK are recovering from a devastating tornado. Our thoughts and prayers are with them.
For folks on the ground the SCF smart phone applications have been turned to storm mode at the request of City officials who are looking for ways to document damage and triage clean-up efforts.
We'd also like to encourage neighbors everywhere to show some love for Oklahomans and text REDCROSS to 90999, to donate $10 to American Red Cross Disaster Relief, which provides food, shelter and emotional support to those affected by disasters like these.
Tuesday, May 14, 2013 - By Ben Berkowitz - No comments
Over the last few weeks we have been slowly rolling out SeeClickFix Answers to a select group of cities mostly in the US. We're not entirely sure what will come of the tool but its existence is grounded in some pretty solid demand. 70% of the calls to municipal constituent service centers in the US are questions. Phone calls to Cities are expensive to the City and timely to the resident. Understanding how to get a marriage license, a copy of your birth certificate or whether or not you can keep a rooster in your yard should be easily searchable from your cell phone.
Friday, May 10, 2013 - By Ben Westermann-Clark - No comments
Thursday, May 9, 2013 - By Ben Westermann-Clark - No comments
We've been a busy bunch lately, but we couldn't let this fall by the wayside. Last week a citizen in Richmond,VA clocked in the 500,000th issue reported through SeeClickFix. That is a seriously big number, and we want to thank every single one of you for being a part of helping us hit over half a million issues.
|Our very own developer, Tim, hails the 500,00th issue.|
- By Ben Westermann-Clark - No comments
Has your city improved communication between residents and public works? Or if you work for a city, how have you reached out to your citizens?People don't think of public works as first-responders like police and fire, because they respond to life threatening issues, but we are also first-responders and are out there on the front lines with the other guys.
Tuesday, May 7, 2013 - By Emma - 1 comment
Albany, NY (May 7, 2013) – Mayor Jennings today unveiled an updated City website, redesigned by L&P Media, which will prominently feature the region’s first municipal service tracker application – a new program that will allow residents to report a variety of quality-of-life issues and request city services through an online and mobile interface. The program, called “AlbanyWorks4U” is powered by SeeClickFix, the place-based reporting platform that allows residents to document neighborhood concerns and communicate directly with city departments.
“Today is an exciting day in our Capital City,” said Mayor Jennings. “A more user-friendly city website coupled with the power of SeeClickFix gives our citizens the online and mobile reporting capabilities to voice their concerns about a variety of city issues through easy-to-use categories, while also ensuring each city department is equipped with the best information possible to help resolve these concerns. I am proud that Albany is the first major city in New York State to adopt the SeeClickFix platform, and I look forward to its positive results in our community.”
"The AlbanyWorks4U app and our partnership with the City of Albany will empower both residents and city employees to easily report and resolve public-space concerns," said Ben Berkowitz, CEO and Co-Founder of SeeClickFix. "We're proud to have partnered with a city who shares our company's commitment to improving communities and encouraging dialogue between local government and citizens."
The application uses GPS to recognize location, while also allowing users to fill in an address manually, and provides a menu of common concerns from which to select. The app allows you to upload pictures to accompany your report, giving city workers the most detailed information possible to address each case. The app can be used for a variety of issues, including graffiti, street maintenance, street light issues, damaged trees, parking meters, and trash collection, among others. Residents can track the status of reports submitted and see what other issues are being reported in their area. They’re also able to follow an issue from the time it is reported until it is resolved, enabling residents to track of all types of service requests, not just the ones they report. Citizens can even create their own “watch areas” to receive notifications about all issues reported in specific neighborhoods.
In addition to this new website and exciting new service tracker application, Mayor Jennings also announced the city’s new CIO, Mark Dorry. As the CIO, Mark will advise the Mayor, City Council, and departments regarding technical issues and opportunities to provide higher quality, more timely, and more cost effective governmental services.
For those wishing to access the City’s new website please visit: www.albanyny.gov
In addition, the “AlbanyWorks4U” Application is available for download from iTunes: https://itunes.apple.com/us/app/albanyworks4u/id635011566?mt=8
And in the Google Play store:
YNN: City unveils New App
CBS 6 Albany
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